„Thermo Fisher Scientific“ kuria ir tiekia technologijas, laboratorijų produktus bei farmacijos paslaugas, padedančias vykdyti mokslinius tyrimus ir teikti sveikatos priežiūrą. Įmonės veikla apima gyvybės mokslų tyrimus, analitinių problemų sprendimą, laboratorijų našumo didinimą, diagnostiką, taip pat gydymo metodų kūrimą ir gamybą. Klientams visame pasaulyje ji teikia paslaugas pasitelkdama tarptautinę komandą ir prekių ženklų portfelį, kurį sudaro „Thermo Scientific“, „Applied Biosystems“, „Invitrogen“, „Fisher Scientific“, „Unity Lab Services“, „Patheon“ ir „PPD“. Įmonės karjeros galimybės apima su šiais pasiūlymais susijusias mokslo, sveikatos priežiūros, gamybos, logistikos ir paslaugų veiklas.
Customer Assistance Specialist – Clinical Research
Support consumers, healthcare professionals, and client staff with clinical research inquiries at Thermo Fisher Scientific. Handle medical information requests, adverse events, product complaints, and customer records.
Aprašymas
- Deliver attentive support to consumers, healthcare professionals, and client staff.
- Record customer interactions in line with PPD and client guidance.
- Recognize adverse events and product complaints.
- Stay current on policies, procedures, client products, SOPs, protocols, GCPs, and regulatory rules.
- Handle medical information inquiries and send responses by email, fax, or post.
- Complete call line checks and verify systems.
- Prepare reports.
- Take on administrative tasks and other assigned duties.
- Communicate with clients and colleagues while collecting sensitive information.
Reikalavimai
- High school or secondary school diploma, or equivalent, plus a relevant formal academic or vocational qualification.
- At least two years of prior experience, or an equivalent mix of education, training, and experience.
- Knowledge of client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
- Able to perform line checks and system verifications and prepare reports.
- Able to access and use in-house and standard commercial computer software.
- Able to communicate information and ideas clearly and understand spoken information.
- Able to handle sensitive information and work with diverse groups.
- Regular, consistent attendance.
- Available for rotating or night shifts.
- Occasional driving to work sites and travel may be required.
- Able to perform required physical tasks, including stationary work, repetitive hand movements, occasional mobility, crouching, stooping, bending, twisting, and lifting or carrying up to 15–20 lb (6–9 kg).
- A second language may be required in some cases.
Privalumai
- Hybrid work arrangement.
- Full-time employment.
- Standard Monday-to-Friday schedule.
- Night or rotating shifts may be required.
- Health and wellbeing support.
- Healthy, balanced work environment.
- Occasional travel opportunities.