Chemist Warehouse
Chemist Warehouse
Chemist Warehouse — Австралия мен Жаңа Зеландияда жұмыс істейтін дәріхана бөлшек сауда компаниясы. Оның дүкендерінде денсаулыққа арналған, фармацевтикалық және косметикалық өнімдердің кең таңдауы ұсынылады, бұл ретте бәсекеге қабілетті бағалар мен клиенттерге қызмет көрсетуге басымдық беріледі. 20 000-нан астам қызметкері бар Chemist Warehouse бөлшек сауда және бизнестің басқа да бағыттары бойынша мансап мүмкіндіктерін ұсынады.

Senior Technical Support Specialist – Chemist Warehouse, Preston Hybrid

Senior technical support role handling complex incidents and infrastructure improvements for Sigma Healthcare’s pharmacy, retail and distribution technology across Australia.

Сипаттама

  • Serve as the escalation point for complex, high-impact incidents, including rostered after-hours on-call support
  • Lead root cause analysis and manage known errors
  • Support major incident investigations and post-incident reviews
  • Design and implement durable solutions for recurring issues
  • Provide expert support for point-of-sale, pharmacy, logistics and enterprise systems
  • Resolve complex issues across servers, networks, unified communications, end-user computing, audio-visual and infrastructure platforms
  • Maintain the stability, security and supportability of supported systems
  • Provide technical leadership for complex changes and lifecycle initiatives
  • Review and validate change design, testing and implementation methods
  • Support point-of-sale, infrastructure and network refresh initiatives
  • Lead assigned technical workstreams from planning through delivery and transition to business as usual
  • Maintain technical runbooks, standards and escalation documentation
  • Improve knowledge resources and maintain accurate CMDB data
  • Partner with stores, distribution centres, departments and IT teams to provide technical direction and customer-focused support

Талаптар

  • Tertiary qualification in IT or a related discipline
  • At least seven years of IT support experience, including four or more years in advanced technical, specialist or lead roles
  • Strong troubleshooting and analytical capabilities across multiple technology domains
  • Experience supporting retail stores, distribution centres and corporate offices
  • ITIL certification
  • Ability to lead technical projects and mentor junior team members
  • Experience with Windows Server, Active Directory, Cisco or Juniper networking, virtualisation, application packaging and deployment, or Microsoft Teams, Zoom or RingCentral is highly regarded
  • Experience with SharePoint, Confluence or ServiceNow, third-party vendors or managed service partners, and API- or scripting-based automation and performance improvements is highly regarded

Артықшылықтар

  • Broad learning and development opportunities
  • Leadership development through an internal pathway
  • Annual performance-linked salary reviews
  • Option to work from home one day each week
  • Case-by-case flexibility for circumstances such as returning from parental leave or managing personal wellbeing
  • Six weeks of paid parental leave for primary carers
  • One week of paid parental leave for secondary carers
  • Employee discounts through Flare
  • Corporate discounts on Bupa Healthcare premiums
  • Banking benefits with Comm Bank
  • Novated leasing arrangements
  • Confidential Employee Assistance Program services
  • Subsidised onsite canteen
  • Complimentary shuttle bus service between nearby train stations and the Preston Support Office

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