Chemist Warehouse
Chemist Warehouse
Chemist Warehouse is a pharmacy retail company operating across Australia and New Zealand. Its stores offer a broad selection of health, pharmaceutical, and beauty products, with a focus on competitive pricing and customer service. With more than 20,000 employees, Chemist Warehouse provides career opportunities across its retail and broader business operations.

Senior Technical Support Specialist – Chemist Warehouse, Preston Hybrid

Senior technical support role handling complex incidents and infrastructure improvements for Sigma Healthcare’s pharmacy, retail and distribution technology across Australia.

Description

  • Serve as the escalation point for complex, high-impact incidents, including rostered after-hours on-call support
  • Lead root cause analysis and manage known errors
  • Support major incident investigations and post-incident reviews
  • Design and implement durable solutions for recurring issues
  • Provide expert support for point-of-sale, pharmacy, logistics and enterprise systems
  • Resolve complex issues across servers, networks, unified communications, end-user computing, audio-visual and infrastructure platforms
  • Maintain the stability, security and supportability of supported systems
  • Provide technical leadership for complex changes and lifecycle initiatives
  • Review and validate change design, testing and implementation methods
  • Support point-of-sale, infrastructure and network refresh initiatives
  • Lead assigned technical workstreams from planning through delivery and transition to business as usual
  • Maintain technical runbooks, standards and escalation documentation
  • Improve knowledge resources and maintain accurate CMDB data
  • Partner with stores, distribution centres, departments and IT teams to provide technical direction and customer-focused support

Requirements

  • Tertiary qualification in IT or a related discipline
  • At least seven years of IT support experience, including four or more years in advanced technical, specialist or lead roles
  • Strong troubleshooting and analytical capabilities across multiple technology domains
  • Experience supporting retail stores, distribution centres and corporate offices
  • ITIL certification
  • Ability to lead technical projects and mentor junior team members
  • Experience with Windows Server, Active Directory, Cisco or Juniper networking, virtualisation, application packaging and deployment, or Microsoft Teams, Zoom or RingCentral is highly regarded
  • Experience with SharePoint, Confluence or ServiceNow, third-party vendors or managed service partners, and API- or scripting-based automation and performance improvements is highly regarded

Benefits

  • Broad learning and development opportunities
  • Leadership development through an internal pathway
  • Annual performance-linked salary reviews
  • Option to work from home one day each week
  • Case-by-case flexibility for circumstances such as returning from parental leave or managing personal wellbeing
  • Six weeks of paid parental leave for primary carers
  • One week of paid parental leave for secondary carers
  • Employee discounts through Flare
  • Corporate discounts on Bupa Healthcare premiums
  • Banking benefits with Comm Bank
  • Novated leasing arrangements
  • Confidential Employee Assistance Program services
  • Subsidised onsite canteen
  • Complimentary shuttle bus service between nearby train stations and the Preston Support Office

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