Thynk.Cloud

51 – 200 Қызметкерлер

Thynk.Cloud develops hospitality management software on Salesforce, bringing group and event management, sales data, and analytics into a connected toolkit for hotels and hospitality businesses. Founded in 2019, the company operates as a remote-first global team and is scaling its platform for the international hospitality market. Its work centers on helping hospitality teams coordinate sales and operations and make better use of their business data.

Компаниядағы жұмыс орындары

Customer Success Manager, Europe (Remote) — Thynk.Cloud

Guide Thynk.Cloud hospitality customers across Europe from product adoption through renewal readiness. Manage account health, customer feedback, training, and value realization.

16 сағат бұрын

Еуропалық Одақ Қашықтан Толық жұмыс күні Орта деңгей Аға маман Қажетті Тіл: неміс тілі Қажетті Тіл: ағылшын тілі Қажетті Тіл: испан тілі Қажетті Тіл: француз тілі Клиенттер табысы жөніндегі менеджер Клиенттердің табысы

Сипаттама

Lead the post-implementation customer journey from adoption to renewal readiness
Build customer relationships and improve satisfaction, retention, and value delivered
Coordinate adoption and outcomes with customer teams across IT, marketing, sales, and operations
Manage a portfolio of accounts, grow adoption, flag risks, and head off churn and escalations
Create and deliver success plans for priority customers
Set a regular engagement schedule, including check-ins and annual business review preparation
Track product adoption, support patterns, and customer sentiment
Keep customer records up to date in Salesforce and Thynk Drive
Run NPS surveys, review results, and coordinate follow-up
Arrange customer training, webinars, targeted updates, community activities, events, and roundtables
Run the Red Account program and coordinate issue resolution with Product, Professional Services, and Support
Share renewal risks, adoption health, and customer value insights with Account Management for renewal planning
Gather and share customer feedback with Product, Professional Services, and Support
Refine customer processes, tools, and playbooks
Spot expansion opportunities and refer them to Account Management
Support renewal and expansion discussions with customer context, stakeholder maps, and usage data, while leaving commercial discussions to others
Work closely with Account Management, Professional Services, Product, Support, Sales, and SalesOps

Талаптар

At least three years of experience in a hotel or venue, such as event management, operations, or sales and events
Practical understanding of the day-to-day work of commercial and event teams
Able to manage stakeholders ranging from end users to senior decision-makers
Experience helping a team adopt new tools or processes
Organized, methodical approach with reliable follow-through
Professional fluency in English and at least one of German, French, or Spanish
Experience in customer success, account management, or SaaS is an advantage
Experience managing a portfolio of B2B accounts is an advantage
Familiarity with Salesforce or another CRM platform is an advantage
Experience in a scale-up or a newly established customer success function is an advantage
Exposure to customer health scoring or tools such as Gainsight or ChurnZero is an advantage
Knowledge of a third European language is an advantage

Артықшылықтар

Choice of Apple or Windows IT equipment
Fully remote work
Monthly team meetings
Annual team events
Work-life balance
Consideration of requests that support fulfillment at work
International, collaborative, remote-first environment

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Customer Success Manager, Europe (Remote) — Thynk.Cloud

Guide Thynk.Cloud hospitality customers across Europe from product adoption through renewal readiness. Manage account health, customer feedback, training, and value realization.

Сипаттама

Талаптар

Артықшылықтар

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