TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Customer Service Specialist
Support TDCX customers across communication channels, resolve service issues and help ensure a positive customer experience. This full-time, on-site role is based in the Philippines.
Сипаттама
- Assist customers through relevant communication channels.
- Assess customer needs, investigate issues and provide solutions that resolve confusion.
- Aim to resolve cases at first contact and follow up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures and guidelines to improve workflows and the customer experience.
- Follow procedures while delivering service that supports high customer satisfaction.
- Build lasting customer relationships through attentive, proactive support.
- Take on other duties assigned by management within the employment category and help implement, maintain and continually improve TDCX’s Quality Management System.
Талаптар
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree or master’s degree in any field.
- Two years of related experience preferred; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication and listening skills, empathy and professional phone etiquette.
- Comfort with computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, as well as the language used in the supported market.
Артықшылықтар
- Attractive pay and additional perks.
- Comprehensive medical, insurance and social security coverage.
- High-quality workspaces.
- Activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- Work for a global company recognized with hundreds of industry awards.