TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist
Support TDCX customers across communication channels, resolve service issues and help ensure a positive customer experience. This full-time, on-site role is based in the Philippines.
Description
- Assist customers through relevant communication channels.
- Assess customer needs, investigate issues and provide solutions that resolve confusion.
- Aim to resolve cases at first contact and follow up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures and guidelines to improve workflows and the customer experience.
- Follow procedures while delivering service that supports high customer satisfaction.
- Build lasting customer relationships through attentive, proactive support.
- Take on other duties assigned by management within the employment category and help implement, maintain and continually improve TDCX’s Quality Management System.
Requirements
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree or master’s degree in any field.
- Two years of related experience preferred; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication and listening skills, empathy and professional phone etiquette.
- Comfort with computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, as well as the language used in the supported market.
Benefits
- Attractive pay and additional perks.
- Comprehensive medical, insurance and social security coverage.
- High-quality workspaces.
- Activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- Work for a global company recognized with hundreds of industry awards.