Scaled Agile, Inc.
Scaled Agile, Inc.
51 – 200 Қызметкерлер
B2BБілім беруКонсалтинг
Scaled Agile, Inc. ұйымдарға жоспарлау, үйлестіру және құндылық ұсыну тәсілдерін жетілдіруге көмектесетін бизнес-икемділікке арналған SAFe® құрылымын әзірлейді және қолдайды. Компанияның қызметі консалтингті, кәсіби оқытуды, сертификаттауды және 1 000 000-нан астам оқытылған маманнан тұратын қауымдастық қолдайтын жаһандық серіктестер желісін қамтиды. Scaled Agile кәсіпорындарға икемді жұмыс тәсілдерін нығайтуға, өзгеріп отыратын мүмкіндіктерге жауап беруге және бизнес басымдықтарын клиент нәтижелерімен байланыстыруға көмектеседі. Сондай-ақ компания корпоративтік қайырымдылық пен қоғамға қызмет көрсету арқылы Pledge 1% қозғалысына үлес қосады.

Customer Experience Representative

Support Scaled Agile customers and partners as they use training, certification, and learning platforms. Coordinate customer service, exams, courseware, and learning management system operations.

Сипаттама

  • Deliver front-line support to customers and partners through digital channels, phone, the tiered case management system, and events.
  • Respond to customer and partner questions promptly and courteously.
  • Train members to use Scaled Agile’s Community Platform.
  • Schedule exams, administer surveys, process certification results, and follow up with students.
  • Coordinate and distribute licensed courseware orders.
  • Manage communications and distribution for new courseware releases.
  • Keep the Learning Management System current with exam updates, courseware, and video learning materials.
  • Assist with Scaled Agile training classes and events.
  • Work with Partner Development and Enterprise Solutions teams to improve the experience for partner and enterprise customers.
  • Document processes and use customer feedback to improve customer operations.
  • Take on other Scaled Agile projects as business needs require.

Талаптар

  • At least two years of customer support experience, ideally in a learning or service organization with a membership or certification business model.
  • Strong command of office productivity tools such as Gmail, Google Apps, Confluence, and customer success tools or solutions.
  • Proficiency in Microsoft Excel and Google Sheets, including VLOOKUPs, formulas, and pivot tables.
  • Familiarity with Salesforce is a plus.
  • Ability to perform in a high-volume environment and meet key performance indicators.
  • Availability to work one of the required US support schedules: 10 AM–7 PM Eastern, 9 AM–6 PM Central, or 8 AM–5 PM Mountain.
  • Sound judgment and a proactive approach.
  • Ability to work independently, identify problems, and propose creative solutions.
  • Excellent organizational and time management skills.
  • Strong attention to detail and the ability to prioritize tasks and meet deadlines.
  • Clear, concise, and engaging written communication.

Артықшылықтар

  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Optional insurance products.
  • 401(k) plan with employer match.
  • Flexible paid time off.
  • Company-paid sabbatical after seven years of service.
  • Bonus plan.
  • Equity options.
  • Opportunities for personal development and growth.
  • Remote work from a home office.

Ұқсас жұмыс орындары

3M

3M Brand Design Intern, Safety & Industrial Business Group

3M

Join 3M’s Safety & Industrial Business Group as a brand design intern, creating visual assets for marketing, packaging, digital, and sales materials. Help deliver clear, on-brand communications across customer-facing projects.

Ашу
Talking Rain Beverage Co®, makers of Sparkling Ice

Freelance Packaging Designer, AI-Assisted Concepts

Talking Rain Beverage Co®, makers of Sparkling Ice

Create AI-assisted label and packaging concepts for Talking Rain beverage brands, from rapid mockups to concept boards. Prepare work for client review and handoff to the internal design team or agency for production.

Ашу
Natera

Clinical Review RN, Oncology AI

Natera

Review complex oncology cases and assess AI-generated classifications, clinical documentation, and payer coverage criteria. Partner with product and technical teams to validate and improve AI-supported workflows.

Ашу
F

Head of Teaching – AI and Future Skills

Franklin Institute of Applied Sciences / Pioneer People GmbH
11 – 50 Қызметкерлер
B2BБілім беру

Lead remote teaching operations across Germany, guiding teams and setting standards for quality, curriculum design, and scalable learning programs. Shape AI-focused education and improve processes using participant feedback, performance data, and emerging technology opportunities.

Ашу
Supermicro

Enterprise AI Technical Marketing Manager

Supermicro
5 001 – 10 000 Қызметкерлер
КонсалтингЛогистикаӨндіріс

Shape Supermicro’s NVIDIA-based AI infrastructure into clear enterprise messaging, launch content, and sales enablement. Lead joint go-to-market programs with NVIDIA.

Ашу
Capital Group

Enterprise AI Strategy Principal

Capital Group

Lead Capital Group’s AI transformation strategy by advising business leaders and identifying high-value opportunities. Develop business cases, scenarios, and roadmaps for investment management and related functions.

Ашу
Worldwide Clinical Trials

AI Forward Deployed Engineer, Commercial

Worldwide Clinical Trials

Build AI solutions with Databricks, Salesforce, and large language models for Worldwide Clinical Trials’ commercial teams. Improve prospecting, proposals, bids, and pipeline decisions in a remote role available in eligible U.S. states.

Ашу
Mercor

AI Safety Red Teamer

Mercor
51 – 200 Қызметкерлер

Stress-test Mercor partner labs’ frontier AI systems by probing for vulnerabilities in high-risk domains. Contribute findings to safety benchmarks and help researchers improve model robustness and alignment.

Ашу
Yellow Card App

AML Compliance Officer, Zimbabwe (Remote)

Yellow Card App
51 – 200 Қызметкерлер
ҚаржыТөлемдерФинтех

Lead local AML compliance for Yellow Card’s stablecoin infrastructure and VASP operations in Zimbabwe. Oversee transaction monitoring, regulatory engagement, AML program delivery, and FIU reporting.

Ашу