Zendesk
Zendesk
Zendesk ұйымдарға әңгімелерді, қолдау сұрауларын және клиенттермен қарым-қатынастарды біртұтас ортада басқаруға көмектесетін клиенттерге қызмет көрсету және сату бағдарламалық жасақтамасын әзірлейді. Оның платформасы хабар алмасуды, тікелей чаттарды, жасанды интеллектке негізделген автоматтандыруды, деректердің құпиялылығы мен қорғалуына арналған құралдарды және агенттердің жұмыс кеңістігін біріктіреді. Бұл командаларға қызмет көрсету операцияларын ауқымы өскен сайын икемді түрде ұйымдастыруға мүмкіндік береді. Zendesk сонымен қатар кәсіби қызметтер мен оқыту ресурстарын ұсынады және жекелендірілген клиент өзара әрекеттестігіне, ықпалдастырылған жұмыс процестеріне, әртүрлілік пен инклюзияға және тұрақты дамуға басымдық беретінін мәлімдейді.

Associate Portfolio Success Manager (German-Speaking) - Zendesk, Dublin Hybrid

Guide German-speaking Zendesk customers through onboarding, product setup, and go-live as an Associate Portfolio Success Manager. Support adoption, AI readiness, risk management, and effective transitions to customer success teams.

Сипаттама

  • Lead early onboarding for newly signed, German-speaking Zendesk customers
  • Run kickoff calls, check-ins, and progress reviews in German and English
  • Clarify onboarding routes, available resources, key milestones, and required next steps
  • Increase engagement through planned outreach, follow-up scheduling, and recovery of unresponsive accounts
  • Apply digital onboarding resources, Journey Orchestrator touchpoints, Success Plans, and enablement materials
  • Record customer objectives, use cases, success measures, stakeholders, and implementation priorities
  • Create and update Success Plans that connect customer outcomes with purchased products
  • Help customers sequence foundational workflows and activation milestones
  • Record risks, obstacles, sentiment, and proposed actions in Gainsight or other relevant systems
  • Guide customers toward go-live while monitoring onboarding progress, activation, and early usage
  • Spot adoption shortfalls and recommend enablement, product guidance, or escalation options
  • Promote foundational use of Zendesk Support, Messaging, Knowledge, Voice, Copilot, and AI capabilities
  • Identify accounts with AI, Copilot, Messaging, or other advanced product entitlements
  • Document initial AI use cases, channel and knowledge readiness, and administrator ownership when relevant
  • Refer customers to AI Specialists, Services, Product Support, or partners when needs exceed standard onboarding
  • Keep Gainsight, Salesforce, Gong, and other systems of record current
  • Monitor onboarding engagement, milestone progress, customer obstacles, and risk levels
  • Apply onboarding playbooks, CTA workflows, and escalation procedures consistently
  • Coordinate with FLMs, Operations, Digital Programs, Core CS, Sales, Services, Support, and Product Specialists
  • Share insights on customer friction, process weaknesses, and opportunities to improve scaled onboarding
  • Prepare customers for the appropriate post-onboarding customer success motion
  • Provide Core CS, Scaled, and Pulse teams with complete handoff information
  • Help move customers from onboarding into sustained adoption, optimization, and renewal readiness

Талаптар

  • Professional fluency in both German and English
  • Located in Dublin or able to work from the Dublin office twice weekly under Zendesk’s local working model
  • At least 1–3 years of experience in Customer Success, onboarding, implementation, support, account management, SaaS operations, or a comparable customer-facing function
  • Clear, confident customer communication and the ability to explain concepts and guide next actions
  • Strong organization and prioritization skills for managing a high-volume customer portfolio
  • Comfort with digital engagement tools, CRM platforms, and customer success systems
  • Reliable follow-through and careful attention to detail
  • Ability to recognize customer blockers, risks, and escalation requirements early
  • Collaborative approach to working with Sales, Customer Success, Support, Services, Operations, and Product teams
  • Interest in learning Zendesk products, onboarding practices, and customer success principles
  • Preferred: Experience with Zendesk or comparable customer experience and SaaS platforms
  • Preferred: Experience serving SMB, mid-market, or scaled customer segments
  • Preferred: Familiarity with Gainsight, Salesforce, Gong, Journey Orchestrator, Skilljar, or similar tools
  • Preferred: Background in customer onboarding, implementation coordination, or digital-first customer journeys
  • Preferred: Understanding of support operations, ticketing, knowledge management, messaging, voice, reporting, or AI and automation concepts
  • Preferred: Experience in a high-volume, metrics-focused environment
  • Preferred: Ability to use data to prioritize follow-up and detect customer risk
  • Additional European language skills are advantageous

Артықшылықтар

  • Hybrid working arrangement with the option to work remotely for part of the week
  • Inclusive workplace environment
  • Reasonable accommodations available for applicants with disabilities and disabled veterans

Ұқсас жұмыс орындары

EMCOR Group, Inc.

Senior Building Automation Application Engineer III

EMCOR Group, Inc.

Design and commission HVAC building automation controls for Mesa Energy Systems, including BAS programming and network integration. Mentor controls engineers and support projects from system planning through customer training.

Ашу
Mission Technologies, a division of HII

Senior Aviation Maintenance Engineer, Field 3 — Corpus Christi, TX

Mission Technologies, a division of HII
5 001 – 10 000 Қызметкерлер
КонсалтингЛогистикаӨндіріс

Support HII defense aviation logistics and sustainment programs through technical analysis, aircraft parts management, depot support, and repair development.

Ашу
TOKYO ELECTRON LIMITED

Onsite Field Service Engineer

TOKYO ELECTRON LIMITED
1 001 – 5 000 Қызметкерлер
Аппараттық құралӨндіріс

Install, maintain, and repair semiconductor equipment while providing onsite technical support and customer training across assigned U.S. locations.

Ашу
Hewlett Packard Enterprise

Senior Federal Presales Systems Engineer, Networking

Hewlett Packard Enterprise

Lead HPE Networking solution design and technical sales for Federal Systems Integrators and their government customers. Support strategic pursuits involving secure enterprise, data center, and WAN architectures across the United States.

Ашу
Hewlett Packard Enterprise
Computershare UK

Onsite Site Support Technician – Computershare, Toronto

Computershare UK
1 001 – 5 000 Қызметкерлер
КонсалтингЛогистикаМаркетинг

Provide onsite support for hardware, software, and connectivity issues at Computershare, a global financial administration company. Maintain IT assets and workspaces, assist with projects, and support internal users.

Ашу
GE HealthCare

Field Service Engineer, Medical Equipment — Columbia, SC

GE HealthCare

Install, maintain, and repair GE HealthCare medical equipment at hospitals and healthcare systems in Columbia and nearby South Carolina communities. Provide onsite customer support, manage service issues through resolution, and coordinate with regional and national support teams.

Ашу
RTX

FTO Systems Engineer, Next-Generation B737-800 Testbed

RTX

Lead developmental flight testing for Raytheon’s modified Boeing 737-800 testbed, coordinating engineering teams and aircraft integration. Manage project budgets, schedules, customer updates, and secure program execution.

Ашу
Shermco Industries

Senior NETA Field Service Technician

Shermco Industries

Test and troubleshoot industrial electrical power systems for Shermco Industries at customer sites across Georgia and nearby states. The role includes regional travel and emergency on-call rotations.

Ашу
Shermco Industries

Field Service Technician SkillBridge Trainee

Shermco Industries

Train with Shermco Industries in electrical testing and power-system services. Build skills in high-voltage testing, troubleshooting, commissioning, and maintenance through the Military SkillBridge program.

Ашу