Customer Service Specialist – Singapore (On-site)
TDCX
Support TDCX customers across communication channels by resolving issues and closing cases. Help improve customer satisfaction as part of a global BPO and customer experience company.
Open
USAA is a financial services company focused on serving current and former members of the U.S. military and their families. Its offerings span banking, insurance, and investment products, supported by secure digital tools and member-focused service. The company brings together teams working across financial technology, risk, operations, and customer experience to help its members manage their financial lives.
USAA Director of Business and Data Analytics, P&C Digital Experience (Hybrid)
Lead data, analytics, and AI solutions supporting P&C digital experience transformation at USAA. Guide teams improving member and insurance-professional experiences across phone, web, and mobile channels.
Description
- Direct strategic, tactical, operational, and financial activities across data storage, preparation, exploration, governance, analytics, and information delivery
- Set the strategy for information and analytics platforms serving stakeholders and cross-functional partners
- Manage the full lifecycle of information management, analytics, and delivery
- Assess industry developments and best practices, then incorporate them into processes, technology, and strategic planning
- Shape data, information, and application architecture decisions through systems thinking and subject-matter leadership
- Lead reporting, uncover reporting opportunities, deliver complex analytics projects, retire outdated reports, and expand advanced self-service capabilities
- Deliver strategic insights to senior leaders and other key stakeholders
- Define analytic direction and implement strategies that shape business outcomes and organizational change
- Oversee innovation, prioritize initiatives, manage capacity, and support resolution of complex issues
- Manage the information delivery experience and related risks by connecting business processes, data, applications, findings, and recommendations
- Find opportunities to apply advanced data delivery and business-solution methods to business challenges
- Identify, measure, monitor, and control business activity risks in line with risk and compliance policies
Requirements
- Bachelor’s degree in statistics, mathematics, operations research, engineering, or another quantitative discipline, or four years of relevant education and/or experience
- At least eight years of data and analytics experience delivering results in a complex financial services organization
- At least three years of experience leading, building, managing, or developing high-performing teams
- Experience working with key resources and stakeholders, influencing decisions, and coordinating work toward strategic objectives
- Strong business acumen covering outcome measurement, business operations, industry practices, and emerging trends
- Experience leading projects with Agile methodologies
- Experience performing moderately large-scale analysis of internal and external data to inform business decisions
- Ability to explain insights through data and communicate effectively with executive leadership
- Experience leading teams that define business requirements, project scope, use cases, acceptance criteria, delivery roadmaps, and measurable outcomes for complex data and technology initiatives
- Strong understanding of P&C digital and contact center operations, including transactional, behavioral, operational, and performance data
- Successful experience partnering with and influencing technology, architecture, product management, operations, data engineering, analytics, and risk stakeholders
- Experience developing or prototyping analytical capabilities, data sources, or tools and scaling successful concepts into sustainable solutions
- Experience using generative AI, coding assistants, analytical agents, or automation tools such as GitHub Copilot
- US military experience through military service or service as a military spouse or domestic partner
- Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) plan
- Pension plan
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off, including paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Remote or hybrid flexibility for active-duty military spouses, subject to applicable policy and business needs
Related Jobs
Senior Client Accounting and Tax Accountant
Elevate and Delegate
Oversee bookkeeping, reconciliations, financial reporting, and tax compliance for small and midsize business clients. Mentor junior accountants and refine processes at a growing accounting and advisory firm.
Open
Senior Manager, Global Intercompany Accounting
EmersonLead Emerson’s global intercompany accounting team, overseeing processes, compliance, automation, and reconciliation. Develop the Manila team and guide consistent service delivery across the business.
Open
Vice President of Demand Generation
ArganoLead Argano’s global Demand Center of Excellence, building its team and operating model. Oversee ABM, campaigns, and marketing-sourced pipeline across enterprise technology practices.
Open
Roofing Sales Agent — Arizona
JJM Marketing Group Inc.Guide Arizona homeowners through roofing options, pricing, and guarantees. Generate leads and build customer trust with clear, timely follow-up.
Open
Senior Accounting Manager
Dsquares
Lead general accounting, tax compliance, audits, and internal controls at Dsquares. Help deliver end-to-end loyalty solutions for leading regional brands.
Open
Assistant Controller – Financial Reporting
LSEG (London Stock Exchange Group)Support financial reporting, internal controls, statement preparation, variance analysis and audit responses. Join LSEG, a global provider of financial market infrastructure and data.
Open
Crocs Store Manager, IOI City Mall
Crocs, Inc.
Lead Crocs store operations, sales, customer service, and team development at IOI City Mall in Putrajaya. Oversee visual presentation, inventory, point-of-sale processes, and daily performance.
Open
Territory Representative, Balikpapan
Minor Hotels Europe and Americas
Manage distributor operations, inventory, and sales targets for BAT smokeless products in Indonesia. Visit markets and support retail activations across assigned channels.
Open
Assembly and Test Technician
TechnipFMCAssemble, test, and inspect TechnipFMC oilfield equipment at its Gelang Patah facility. Support junior assemblers and follow health, safety, environmental, and security requirements.
Open