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BD (Becton, Dickinson and Company) develops medical technology for healthcare providers, laboratories, and patients worldwide. Its portfolio spans medication management, drug delivery, surgical care, cervical cancer screening, laboratory services, and infection risk management. The company also delivers clinical insights designed to support safer, more efficient care and better patient outcomes. BD’s work combines healthcare technology, manufacturing, and service capabilities across areas of global health and sustainability.
Traveling Field Service Engineer – Eastern St. Louis, Missouri
Join BD as a Field Service Engineer supporting the repair and maintenance of automated dispensing systems at customer sites in Eastern St. Louis. The role involves extensive travel and remote and on-site technical support.
Description
- Deliver remote and on-site technical support for automated dispensing systems
- Manage, assess, prioritize, and resolve work orders within service-level expectations
- Diagnose and repair proprietary hardware and software while retaining ownership of each case
- Investigate complex technical issues and escalate them to Senior or Lead Field Service Engineers when needed
- Support government accounts that require eligibility for a Common Access Card (CAC)
- Carry out preventive maintenance programs
- Complete installations, customer in-servicing, repairs, calibrations, and other technical support activities
- Track and maintain accurate spare-parts inventory
- Maintain the company vehicle, tools, and assigned equipment
- Develop strong customer relationships through professional communication and responsive service
- Record service activities, expenses, and time worked accurately
- Coordinate with Sales and Implementation teams
- Follow complaint-handling and Medical Device Reporting procedures
- Keep service records aligned with regulatory and corporate standards
- Take part in technical training and ongoing professional development
- Work independently and with colleagues to achieve service objectives
- Assist leadership with escalations, advanced troubleshooting, and case resolution
Requirements
- One to three years of combined experience in hardware, software, and IT support
- Ability to obtain access to Federal Government facilities and secure required identification badges
- Strong troubleshooting, diagnostic, and problem-solving capabilities
- Excellent communication, customer service, and technical documentation skills
- Ability to work independently, manage competing priorities, and travel as required
- Associate degree in a related discipline or at least three years of Field Service or Technical Support experience
- Prior medical or electromechanical device repair experience
- Mechanical aptitude and the ability to disassemble and reassemble complex systems
- Working knowledge of Windows operating systems, networking, and diagnostic instruments
- Ability to use powered and manual hand tools
- Ability to frequently lift 85 pounds and occasionally lift 115 pounds, including overhead
- Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods
- Valid driver’s license and ability to satisfy company driving requirements
- Availability for daily car travel, occasional air travel, and overnight stays
- CompTIA A+ certification or equivalent is preferred
- Experience providing 24/7 on-call service is preferred
Benefits
- Company vehicle provided
- Ongoing training, seminars, and professional development programs
- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- A potential process for COVID-19 vaccination accommodations
- Field-based work arrangement
- Paid time off is not explicitly stated
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