Flock provides connected fleet insurance for commercial vehicle operators, including courier and haulage businesses. Its telematics-driven products use vehicle and driving data to support safer driving, help reduce accidents, and inform insurance pricing. Flock offers fleet insurance solutions, product demonstrations, and broker partnerships, including haulage fleet cover backed by Admiral.
Strategic Client Manager - Fleet Insurance, London Hybrid
Lead strategic relationships with Flock’s largest fleet-insurance clients, shaping account management, retention, and service delivery. Use telematics, AI, and real-time data insights to support client outcomes and reduce crash risk.
Description
- Serve as the primary contact for Flock’s largest fleet clients
- Build a detailed understanding of each client’s business
- Establish and manage corporate account processes covering reviews, reporting, relationship cadence, and account planning
- Partner with brokers and Broker Development Managers to provide a coordinated client experience
- Bring together claims, safety, underwriting, and finance teams to resolve client issues
- Develop relationships with key stakeholders throughout client organisations
- Spot retention risks and implement plans to protect priority accounts
- Support the commercial management of corporate clients working directly with Flock
- Enhance Flock’s client service offering across account reviews, portal engagement, safety support, claims, and reporting
- Channel client feedback into business improvements
- Apply AI to account research, meeting preparation, query handling, meeting summaries, and client reporting
- Report to the Head of Distribution
Requirements
- Substantial experience in the insurance sector
- A clear grasp of the broker-client-insurer relationship
- Background in a client-facing position such as insurer account or deal management, broker account management, claims relationship management, or a comparable role
- Demonstrated success managing significant client relationships and improving retention or customer satisfaction
- Ability to work confidently with senior stakeholders at client, broker, and internal organisations
- Sound commercial judgement, including the ability to identify account risks and develop retention plans
- Effectiveness in broker-led relationship environments
- A proactive, accountable approach to taking problems through to resolution
- Comfort using AI as part of everyday work; experience with large or complex corporate clients, multi-site accounts, Commercial Motor Fleet, fleet risk and safety, claims processes, or developing account management or client service propositions is advantageous.
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Benefits
- 25 days of annual leave plus Bank Holidays
- Share Incentive Plan
- Workplace pension
- Private medical insurance with dental, optical, and mental health support options
- Salary-sacrifice schemes covering holiday purchase, technology, gym membership, Cycle to Work, electric vehicles, and family private medical insurance
- Enhanced parental leave and pay
- £1,000 toward relevant professional qualifications
- £500 per year for learning and development
- Three paid learning and development days
- Hybrid work, usually three days each week at the Central London office, with flexibility for longer commutes
- Client-site, conference, and broker-office visits count toward office-day requirements