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Vaisala develops measurement instruments and data solutions for climate action, environmental monitoring, manufacturing, and energy. Drawing on nearly 90 years of expertise, the company helps organizations improve resource efficiency, support the energy transition, and protect the safety and well-being of people and communities. Its team of around 2,500 experts focuses on accurate measurement, practical intelligence, and innovation across industries.
Service Specialist, Beijing (Onsite) – Vaisala
Manage service orders, Care Agreement renewals, and calibration coordination for Vaisala’s measurement technology business in China. Support Order to Cash execution and cross-functional service operations.
Description
- Support VIM China’s Order to Cash activities for service and selected sales orders, from entry and confirmation through delivery follow-up, billing readiness, invoicing support, and closure.
- Maintain accurate order records and resolve outstanding actions to support timely, compliant execution.
- Coordinate daily service order cases, including creation, stakeholder alignment, status monitoring, follow-up, and closure.
- Assist with repair, calibration, maintenance, and related service workflows.
- Keep Care Agreement records current and support agreement setup, amendments, tracking, and renewal preparation.
- Monitor approaching renewals and coordinate the actions and order preparation needed to complete them on time.
- Maintain customer calibration plans using installed-base data, service history, customer requirements, and Care Agreement coverage.
- Monitor upcoming, overdue, and recurring calibration requirements while coordinating schedules and service details.
- Provide backup coverage for sales, service, Care, Circular, and service-contract order activities.
- Coordinate operational communication among Inside Sales Engineers, Sales, Customers, Service Delivery, Service BD, Logistics, Finance, Operations, and other stakeholders.
- Help ensure effective handoffs from Leads through Quote and Order to Cash.
- Support reporting, KPI monitoring, data-quality initiatives, process enhancements, and business continuity.
Requirements
- Professional experience in order management, customer care, service operations, sales support, contract administration, renewals, or a comparable operational function.
- Practical experience with sales or service orders, service contracts, Care Agreement renewals, Circular orders, or calibration-service coordination is preferred.
- Experience using CRM and ERP platforms such as SAP, Salesforce, CPQ, SAC, or comparable systems is preferred.
- Strong coordination abilities and confidence working with stakeholders across multiple functions.
- Methodical, dependable, and detail-focused, with clear ownership of data quality, order accuracy, and follow-through.
- Effective prioritization, time management, and problem-solving skills, including the ability to handle competing tasks.
- Customer-focused approach and a clear understanding of the Customer Care function within VIM China.
- Strong written communication in Chinese and English, with English used for daily spoken communication.
- High integrity and sound judgment aligned with Vaisala’s values.
- Motivation to learn Vaisala’s products, services, Care Agreement models, calibration practices, installed-base management, and internal service procedures.
- A bachelor’s degree or equivalent education is preferred.
- Education in business administration, international trade, supply chain, customer service, engineering, or a related discipline is advantageous.
- Comparable practical experience in order management, customer care, service operations, or contract administration may also be accepted.
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