Amadeus
Amadeus
Amadeus is a global travel technology company serving airlines, airports, border authorities, travel sellers, corporate travel teams, and hospitality providers. Its cloud-based software and IT solutions support reservations, passenger services, travel operations, payments, and analytics, helping connect organizations across the travel ecosystem. The company combines SaaS platforms, enterprise integrations, travel intelligence, and scalable technology for the travel and tourism industry.

Senior Sales and Account Manager at Amadeus Miami Hybrid

Lead enterprise IT sales, renewals, and account growth for Amadeus, a global travel technology company. Collaborate with Customer Success and pre-sales teams to expand customer value.

Description

  • Drive account development strategies that support sustainable regional and global growth
  • Create plans that advance business objectives and sustain a dependable IT sales pipeline
  • Set goals for customer engagement, commercial expansion, solution adoption, and marketing
  • Maintain Account Development Plans that align with Customer Success Plans
  • Cultivate senior customer relationships and identify potential new business opportunities
  • Lead pre-sales work such as solution workshops and product demonstrations
  • Maintain accurate contracts and manage customer acquisition and renewal activities
  • Coordinate customer requests through prompt follow-up and clear communication
  • Encourage effective adoption of Amadeus technology while supporting performance and service objectives
  • Collaborate with Customer Success Managers and pre-sales teams to retain and expand the IT solutions portfolio
  • Lead business reviews, executive meetings, and collaborative marketing activities
  • Provide support to global colleagues, including Account Managers and Customer Success Managers
  • Run account team meetings to monitor plan execution and coordinate next steps
  • Oversee sales processes and keep customer records accurate in Salesforce
  • Escalate customer concerns, including billing issues, and contribute to product lifecycle discussions

Requirements

  • Significant commercial leadership experience, or equivalent expertise, in IT solution sales, marketing, account management, or project management
  • Extensive experience selling enterprise IT solutions and supporting complex B2B implementations
  • Professional experience in commercial business environments
  • Travel industry experience is strongly valued
  • Proven ability to collaborate with teams across different backgrounds, locations, and perspectives
  • Degree in Business Administration, Sales, Marketing, or a related discipline, or equivalent professional experience
  • Experience managing sales workflows and maintaining accurate customer records in Salesforce

Benefits

  • Compensation package that may include salary, bonus, equity, and benefits
  • Training provided while working
  • Structured learning opportunities
  • Supportive workplace focused on career development and personal and family life
  • Diverse and inclusive community
  • Equal employment opportunity

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