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Miratech
Miratech
501 – 1,000 Employees
Skilled Worker Visa SponsorB2BConsultingSaaS
Miratech is a global IT services and consulting company working with enterprises on digital transformation. Its services span outsourcing, software development, and professional services, combining the scale of enterprise delivery with the adaptability associated with start-up innovation. Founded in 1989, Miratech operates across B2B consulting and SaaS-related technology work, supporting organizations that need software expertise and technology services.
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Senior Organisational Design Consultant

Design organisational models, RACI matrices, and transition plans for Miratech’s enterprise IT consulting clients. Shape knowledge management structures that support Genesys AI transformation.

CACanadaRemoteFull-timeSeniorLeadEnglish RequiredFrench RequiredDesigner

Description

  • Document the current organisation across tax, individual enquiries, and business enquiries.
  • Map the units, roles, reporting lines, and capacity responsible for creating and maintaining knowledge.
  • Identify formal and informal content tasks and the time they require.
  • Compare the current organisation with the target knowledge management operating model and identify gaps.
  • Identify capability and capacity shortfalls, unclear ownership, single points of failure, and informal content duties.
  • Create an organisational RACI matrix covering authorship, subject matter, legal or policy, official languages, accessibility, publication, periodic review, and retirement.
  • Define the target knowledge management operating model, whether centralised, federated, or hybrid.
  • Develop role profiles and resourcing needs for knowledge managers, taxonomy stewards, content owners and authors, and roles shaped by AI.
  • Set responsibilities for tuning and retraining virtual agents, reviewing AI-generated answers, and turning failure feedback into content corrections.
  • Plan the transition and change approach, including sequencing, change management, training, communications, and staffing risks.
  • Align the organisational model and RACI matrix with the Governance Playbook and Senior Business Consultant.

Requirements

  • At least eight years of experience in organisational design, operating model design, workforce planning, or organisational effectiveness consulting.
  • Experience delivering an organisational design package that a client implemented, including RACI matrices, target operating models, role profiles, and transition plans.
  • Experience designing operating models for functions across multiple business units with shared or contested ownership.
  • Strong stakeholder engagement skills with directors and executives.
  • Ability to contribute effectively to a focused, part-time engagement alongside a broader consulting team.
  • Eligibility to obtain and maintain a Government of Canada security clearance.
  • Experience designing an operating model specifically for a knowledge management, content, or digital service function.
  • Contact centre or shared services operating model experience, especially where AI or automation changed agent work and support roles.
  • A formal change management credential, such as Prosci or CCMP, or an organisational development qualification.
  • Bilingual proficiency in English and French.

Benefits

  • Comprehensive compensation and benefits package.
  • Health insurance.
  • Language courses.
  • Relocation program.
  • Professional development opportunities.
  • Certification programs.
  • Mentorship and talent investment programs.
  • Internal mobility opportunities.
  • Internship opportunities.
  • Inclusive and supportive work environment.
  • Regular company social events and team-building activities.

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