Miratech korxonalar bilan raqamli transformatsiya yo‘nalishida ishlaydigan global IT xizmatlari va konsalting kompaniyasidir. Uning xizmatlari autsorsing, dasturiy ta’minot ishlab chiqish va professional xizmatlarni qamrab oladi; bunda korporativ xizmat ko‘rsatish ko‘lami startaplarga xos innovatsion moslashuvchanlik bilan uyg‘unlashadi. 1989-yilda tashkil etilgan Miratech B2B konsaltingi va SaaS bilan bog‘liq texnologik ishlar sohalarida faoliyat yuritib, dasturiy ta’minot bo‘yicha ekspertiza va texnologik xizmatlarga muhtoj tashkilotlarni qo‘llab-quvvatlaydi.
Senior Organisational Design Consultant
Design organisational models, RACI matrices, and transition plans for Miratech’s enterprise IT consulting clients. Shape knowledge management structures that support Genesys AI transformation.
Tavsif
- Document the current organisation across tax, individual enquiries, and business enquiries.
- Map the units, roles, reporting lines, and capacity responsible for creating and maintaining knowledge.
- Identify formal and informal content tasks and the time they require.
- Compare the current organisation with the target knowledge management operating model and identify gaps.
- Identify capability and capacity shortfalls, unclear ownership, single points of failure, and informal content duties.
- Create an organisational RACI matrix covering authorship, subject matter, legal or policy, official languages, accessibility, publication, periodic review, and retirement.
- Define the target knowledge management operating model, whether centralised, federated, or hybrid.
- Develop role profiles and resourcing needs for knowledge managers, taxonomy stewards, content owners and authors, and roles shaped by AI.
- Set responsibilities for tuning and retraining virtual agents, reviewing AI-generated answers, and turning failure feedback into content corrections.
- Plan the transition and change approach, including sequencing, change management, training, communications, and staffing risks.
- Align the organisational model and RACI matrix with the Governance Playbook and Senior Business Consultant.
Talablar
- At least eight years of experience in organisational design, operating model design, workforce planning, or organisational effectiveness consulting.
- Experience delivering an organisational design package that a client implemented, including RACI matrices, target operating models, role profiles, and transition plans.
- Experience designing operating models for functions across multiple business units with shared or contested ownership.
- Strong stakeholder engagement skills with directors and executives.
- Ability to contribute effectively to a focused, part-time engagement alongside a broader consulting team.
- Eligibility to obtain and maintain a Government of Canada security clearance.
- Experience designing an operating model specifically for a knowledge management, content, or digital service function.
- Contact centre or shared services operating model experience, especially where AI or automation changed agent work and support roles.
- A formal change management credential, such as Prosci or CCMP, or an organisational development qualification.
- Bilingual proficiency in English and French.
Imtiyozlar
- Comprehensive compensation and benefits package.
- Health insurance.
- Language courses.
- Relocation program.
- Professional development opportunities.
- Certification programs.
- Mentorship and talent investment programs.
- Internal mobility opportunities.
- Internship opportunities.
- Inclusive and supportive work environment.
- Regular company social events and team-building activities.