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Preferred Hotels & Resorts
Preferred Hotels & Resorts
201 – 500 Employees
ConsultingLogisticsMarketing
Preferred Hotels & Resorts is a global hospitality brand representing a curated collection of independent luxury hotels and resorts. Its portfolio brings together distinctive properties known for personalized service, characterful accommodations, and amenities designed around individual guest preferences. Across destinations worldwide, the company highlights each hotel’s local identity while maintaining a consistent focus on refined, memorable stays.
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Senior Manager, Digital Content - New York City (Hybrid)

Lead digital content operations for Preferred Travel Group’s global hotel websites, app, and B2B portals. Manage content workflows, quality, localization, governance, and a team of specialists.

USUnited StatesNYNew York
$120,000 – $145,000 / year
HybridFull-timeSeniorEnglish RequiredContent Marketing Manager
Drupal

Description

  • Lead two Content Specialists by setting priorities, allocating work, balancing capacity, and clarifying goals
  • Develop direct reports through coaching, performance discussions, goal setting, and development plans
  • Establish operating practices for backlog reviews, production planning, quality calibration, workload allocation, and escalations
  • Manage digital content intake and define requirements, timelines, and specifications
  • Maintain standards for copy length, image dimensions and treatment, required fields, and usage rights
  • Manage relationships with member hotels and representatives contributing property copy and imagery
  • Oversee CMS intake, review, approval, and publishing across B2C and B2B channels
  • Maintain content quality through taxonomy, tagging, required-field completeness, and referential integrity
  • Administer content in the CMS and DAM, including metadata, structure, cross-references, and localization variants
  • Own content modeling in partnership with product, creative, and technical teams
  • Forecast content capacity against the roadmap and flag planning conflicts
  • Collaborate with marketing and loyalty teams on landing pages, promotional pages, and feed content
  • Track and report delivery performance using SLA adherence, backlog health, defect rates, throughput, localization readiness, and stakeholder satisfaction
  • Escalate and resolve content readiness risks, dependency gaps, contributor delays, and quality problems
  • Drive process improvements, automation opportunities, and governance updates

Requirements

  • Six or more years of experience in digital content, content operations, or eCommerce content management
  • At least two years of direct people management or formal leadership of a content function
  • Experience coaching team members, assigning work, and holding contributors to delivery standards
  • Hands-on experience owning a CMS at scale; headless CMS experience is preferred
  • Experience with Drupal and/or Hygraph is a plus
  • Experience operating a publishing function with defined SLAs, a visible backlog, and throughput and quality reporting
  • Experience managing agency or vendor delivery
  • Experience handling content intake from internal creative teams, field properties, and agencies
  • Working knowledge of structured content concepts such as content types, references, union, localization, and versioning
  • Ability to define and author content model changes when required
  • Comfort working in a rapidly changing technology environment
  • Proactive identification of efficiency and automation opportunities
  • Ability to lead through influence
  • Clear communication, independent execution, reliable follow-through, and strong attention to detail

Benefits

  • An in-office working philosophy with flexible remote work
  • Opportunities for professional development
  • Mentorship opportunities
  • An inclusive culture supported by cross-functional collaboration

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