NEP Group, Inc. is a global media technology company supporting live events, television, and virtual productions. Its end-to-end services span mobile production, studio operations, live broadcasting, video rigging, augmented and virtual reality, and post-production. With more than 200 mobile production units and 83 studios worldwide, NEP helps media and entertainment clients produce, manage, and distribute content across platforms.
Senior Manager, Client Services – Sports Leagues | NEP Group | Fort Lauderdale Onsite
Lead client relationships, onboarding, service delivery, and renewals for NEP Group’s live sports and entertainment media solutions. Coordinate cross-functional teams supporting complex global accounts.
Description
- Own daily relationships with client operations leaders, production stakeholders, and technical, finance, and procurement contacts
- Coordinate with NEP Sales, Operations, Engineering, Production Services, and regional teams across assigned accounts
- Lead client onboarding, account planning, and service delivery visibility
- Maintain account plans, stakeholder maps, escalation routes, and renewal schedules
- Oversee issue resolution, client communications, and service-quality initiatives
- Represent client needs across internal teams
- Contribute to renewals, growth opportunities, and long-term account performance
Requirements
- Bring 7+ years of experience in client services, account management, customer success, technical account management, broadcast operations, or a related field
- Experience supporting complex clients in media, technology, sports, entertainment, or managed services
- Demonstrated stakeholder management, communication, and organizational capabilities
- Comfort navigating technical and operational discussions while coordinating cross-functional teams
- Salesforce, account planning, client reporting, contract records, forecast inputs, or comparable commercial-systems experience preferred
- Experience coordinating accounts spanning multiple facilities, business units, technical teams, or service lines
- Experience partnering with Sales on renewals, upsell opportunities, client intelligence, and long-term account planning preferred
- Willingness to travel approximately 25% for client meetings, facility visits, and industry events
Benefits
- Approximately 25% travel for client meetings, facility visits, and industry events