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ECP
ECP
51 – 200 Employees
Skilled Worker Visa SponsorConsultingHealthcareLogistics
ECP develops software for assisted living and long-term care organizations. Its platform brings together community management, electronic medication administration records, electronic health records, care planning, customer relationship management, and billing tools for settings including assisted living, independent living, memory care, intellectual and developmental disability services, pharmacies, and group homes. By connecting care and operational workflows in one system, ECP supports owners, operators, caregivers, nurses, and other staff while integrating with pharmacy partners. The company serves senior living communities across the United States and beyond.
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Senior Manager, Billing and Payments

Lead billing and payments implementations and customer adoption for ECP’s software serving senior living communities. Manage consultants, accounting integrations, payment strategy, and operational performance.

USUnited StatesCOColoradoILIllinoisWIWisconsinRemoteFull-timeSeniorEnglish RequiredBilling Specialist
ERP

Description

  • Drive customer onboarding and adoption for billing and payments, from launch through ongoing product use.
  • Develop the team, delivery approach, and standards for billing and payments implementations.
  • Recruit, onboard, coach, and develop Billing Consultants; set expectations, manage performance, and shape team culture.
  • Work with the broader Implementation team on enterprise projects from kickoff to launch, covering delivery methods, staffing, capacity, quality, and results.
  • Lead or support complex strategic implementations, advising on financial operations such as journal entry setup, reporting needs, and reconciliation.
  • Set operational direction for ECP’s payment processing product and work with Product, Engineering, and the processing partner on the payments roadmap.
  • Manage accounting integrations end to end, including data flows, configuration needs, and effects on downstream financial reporting.
  • Advise Finance, Accounting, and Operations leaders and serve as an escalation contact through video calls, email, phone, and occasional site visits.
  • Resolve billing escalations and incidents that put revenue accuracy, financial reporting, or customer confidence at risk.
  • Set, monitor, and report operational measures, including time to launch, implementation backlog, adoption, post-launch ticket volume, escalations, and customer satisfaction.
  • Work with Sales on customer discovery, project scope, implementation packages, fit criteria, and key demonstrations.
  • Turn implementation insights into prioritized product needs and business cases with Product and Engineering.
  • Maintain playbooks, templates, tools, documentation, customer records, and project updates in CRM and project management systems.
  • Report to the VP of Billing, Payments & Data and work across Product, Engineering, Customer Success, Sales, and Leadership.

Requirements

  • At least 6 years of combined experience in accounting, finance, billing, accounts receivable, financial operations, software implementation, customer success, or a related area.
  • At least 2 years managing or leading a team, either formally or as a team lead, in implementation, professional services, finance operations, or a similar area.
  • Experience working directly with customers to implement or support complex billing, payments, ERP, or financial operations software.
  • Working knowledge of payment processing, settlement, and reconciliation.
  • Strong understanding of billing and accounting, including invoicing, credits, payments, accounts receivable aging, adjustments, journal entries, debits and credits, and reconciliations.
  • Ability to analyze accounting and billing data, spot discrepancies, and troubleshoot issues across workflows, configurations, and financial reports.
  • Strong project management skills covering scope, timelines, risks, capacity, and cross-functional dependencies.
  • Ability to establish structure and lead effectively when processes and requirements are still taking shape.
  • Ability to communicate with customer-facing and internal executives and influence teams across functions without direct authority.
  • Comfort working with Product, Engineering, Customer Success, Support, Sales, and Operations.
  • Willingness to travel up to 10–15% based on customer and business needs.
  • Bachelor’s degree or equivalent experience.
  • Preferred: Experience building or expanding an implementation or professional services function.
  • Preferred: Experience defining and reporting operational KPIs.
  • Preferred: Experience with ERP or accounting systems such as QuickBooks, Sage Intacct, NetSuite, or similar platforms.
  • Preferred: Experience in senior living, healthcare, fintech, ERP, or revenue cycle management.

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