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RR Donnelley
RR Donnelley
Skilled Worker Visa SponsorConsultingLogisticsManufacturing
RR Donnelley provides marketing, packaging, print, and supply chain solutions for organizations managing customer communications and experiences. Its services span creative execution and business process consulting, helping clients coordinate customer touchpoints across the journey while considering environmental impact. The company serves clients worldwide through a workforce of 32,000 employees across 28 countries, supporting organizations ranging from Fortune 100 companies to other large enterprises.
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Legal Billing Supervisor

Lead legal billing operations, accounts receivable, and financial support teams. At RR Donnelley, oversee client billing workflows and service delivery.

USUnited StatesILIllinois
$59,700 – $90,700 / year
RemoteFull-timeMiddleSeniorEnglish RequiredBilling Specialist

Description

  • Lead financial support staff and ensure high-quality service delivery.
  • Plan staffing around workflow volumes, allocating resources by shift or service line.
  • Balance billing workloads.
  • Manage employee interviews, onboarding, training, development, key-role planning, and offboarding.
  • Identify additional training needs.
  • Track client inventory balances and ensure timely billing and accounts receivable follow-up.
  • Oversee the process from pro forma creation through invoice collection, including reviews and approvals.
  • Serve as the first point of contact for team members’ day-to-day questions and concerns.
  • Answer customer inquiries and resolve issues escalated by clients.
  • Keep clients and managers informed of significant issues and proposed solutions.
  • Contact the law firm about overdue balances and escalate problem accounts.
  • Stay informed about client billing and payment terms, discounts, and preferences.
  • Prepare administrative reports and complete people and production processes.
  • Support the manager with profit-and-loss activities and account for overtime and time-off impacts.
  • Ensure e-billed invoices are transferred promptly to the e-billing vendor.
  • Follow company and client policies, service-level agreements, and quality standards.
  • Work with the manager to create development plans and challenging assignments.
  • Set goals, establish priorities, and provide regular performance feedback.
  • Support monthly Client Service Reviews or Quarterly Business Reviews.
  • Understand client businesses and how services affect them.
  • Promote cross-training and teamwork to improve client service delivery.

Requirements

  • Associate or bachelor’s degree in business, finance, or a related field; equivalent experience may substitute for education.
  • At least five years of billing experience in a law firm or professional organization; six or more years preferred.
  • At least three years supervising all or part of billing in a professional services environment preferred.
  • Strong customer service, verbal and written communication, leadership, and interpersonal skills.
  • Proficiency with 3E, Elite, or Aderant, and an industry-standard collections software tool.
  • Proficiency in Microsoft Excel, including pivot tables, charts, graphs, and formulas, as well as Word and PowerPoint.
  • Familiarity with legal terminology and document formats used in legal work.
  • Ability to manage multiple tasks and meet strict deadlines.
  • Strong organizational and time-management skills.
  • Ability to build team collaboration and take ownership of assignments and projects.
  • Strong verbal and written communication skills.
  • Attention to detail.
  • Successful completion of a pre-employment background check and drug screen.

Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Disability insurance
  • 401(k) with company match
  • Life insurance
  • Voluntary supplemental insurance coverage
  • Parental leave
  • Adoption assistance
  • Tuition assistance
  • Employer and partner discounts
  • Bonus, commission, or incentive program participation may be available depending on the role

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