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The Cigna Group
The Cigna Group
HealthcareInsurance
The Cigna Group is a global healthcare and insurance company serving individuals, families, employers, brokers, providers, and Medicare beneficiaries. Its offerings span medical, dental, pharmacy, behavioral health, supplemental coverage, employer-sponsored plans, individual and family insurance, Medicare, and international health insurance across more than 200 countries. The company also provides digital member services through myCigna, including telehealth and claims management, with products delivered through operating subsidiaries and regional affiliates.
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Senior Enrollment and Billing Supervisor

Lead Evernorth’s healthcare billing and accounts receivable teams, with responsibility for invoicing accuracy and collections. Oversee staff development, escalations, and billing modernization initiatives.

USUnited States
$62,400 – $104,000 / year
RemoteFull-timeSeniorEnglish RequiredBilling Specialist

Description

  • Lead and develop Billing Analysts and Billing Representatives through supervision, coaching, and guidance.
  • Set performance expectations and establish accountability measures.
  • Hold discussions on coaching, performance, and career development.
  • Build employee engagement, teamwork, and a culture of continuous improvement.
  • Oversee onboarding and training for new employees.
  • Ensure the team understands billing systems, procedures, and client requirements.
  • Assess skill gaps and put development plans in place.
  • Arrange cross-training to support flexible operations and business continuity.
  • Keep training resources, job aids, and standard operating procedures current.
  • Prepare the workforce for new products, systems, and billing modernization work.
  • Ensure invoices are accurate and issued on time.
  • Track accounts receivable aging, collection results, and unpaid balances.
  • Address billing discrepancies and payment application problems.
  • Handle escalated client concerns and operational issues.
  • Contribute to departmental financial and operational objectives.
  • Track accounts receivable, invoice accuracy, collections, escalations, productivity, service, training, and readiness measures.
  • Provide leadership with operational and financial reports.
  • Surface risks and trends, and identify improvement opportunities.
  • Advance operational efficiency and service quality initiatives.
  • Help implement new systems, tools, and workflows.
  • Guide adoption and workforce readiness for billing modernization and transformation initiatives.
  • Work with Operations, Client Services, Finance, Eligibility, Claims, and Implementation teams.

Requirements

  • Background in billing, accounts receivable, revenue operations, healthcare administration, or a related operational field.
  • Previous experience supervising, leading, or serving as a team lead.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Experience using operational metrics and preparing reports.
  • Strong communication and stakeholder management skills.
  • Healthcare payer, enrollment, eligibility, billing, or revenue cycle experience is preferred.
  • Experience guiding organizational change or system implementations is preferred.
  • Experience developing, coaching, and training employees is preferred.
  • For remote work, a home cable broadband or fiber optic connection with speeds of at least 10 Mbps download and 5 Mbps upload.

Benefits

  • Eligible to participate in an annual bonus plan.
  • Medical coverage.
  • Vision coverage.
  • Dental coverage.
  • Well-being and behavioral health programs.
  • 401(k) plan.
  • Company-paid life insurance.
  • Tuition reimbursement.
  • At least 18 days of paid time off each year.
  • Paid holidays.
  • Leaves of absence.
  • Remote work arrangement.
  • Home internet must use cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload.

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