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Pacific Life
Pacific Life
1,001 – 5,000 Employees
H1B Visa SponsorFinanceInsuranceRetirement
Pacific Life is a financial services and insurance company focused on helping individuals, families, businesses, and institutions prepare for the future. Its offerings include life insurance, annuities, retirement solutions, and workforce benefits. Founded in 1868, the company combines long-standing experience in financial protection with a focus on developing products that support long-term financial security and meaningful outcomes for its customers.
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Senior Billing Coordinator, Workforce Benefits

Manage employer benefits billing and invoicing for Pacific Life’s Workforce Benefits Division. Resolve billing issues, support automation, and assist brokers and employers.

USUnited StatesNENebraskaTNTennessee
$28 – $35 / hour
RemoteFull-timeSeniorEnglish RequiredBilling Specialist

Description

  • Coordinate end-to-end billing administration with brokers, employers, account executives, and internal teams.
  • Investigate and resolve billing discrepancies with employers and brokers.
  • Partner with Underwriting to address overpaid and underpaid premiums and confirm future billing accuracy.
  • Research billing inquiries and audits using banking and administrative systems and past communications.
  • Respond to customer inquiries and resolve issues and requests.
  • Guide employers on billing best practices and encourage use of digital and portal billing options.
  • Recommend ways to improve automation and straight-through processing.
  • Support onboarding for new team members.
  • Adhere to departmental, internal, and SOX controls for refunds and customer disbursements.
  • Stay informed about products, systems, processes, and data flows across employer and employee journeys.
  • Attend team meetings and contribute to special assignments.
  • Share ideas and take part in continuous improvement initiatives.

Requirements

  • College degree or equivalent experience preferred.
  • Three to five years of experience in financial services or group benefits operations.
  • Effective communicator with a professional presence when working with external contacts.
  • Customer-focused approach and problem-solving skills.
  • Strong attention to detail.
  • Strong analytical skills.
  • Demonstrated time management and organizational abilities.
  • Intermediate proficiency with Microsoft Office applications.
  • Strong communication skills.
  • Experience with group insurance benefits.

Benefits

  • Medical, dental, vision, and wellbeing reimbursement account.
  • Paid time off.
  • Holiday schedules.
  • Financial planning time off.
  • Paid parental leave.
  • Adoption assistance program.
  • Competitive 401(k) savings plan with company match.
  • Additional 401(k) contribution regardless of participation.
  • Flexible benefits supporting physical, financial, emotional, and social wellbeing.

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