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The Cigna Group
The Cigna Group
AsigurăriAsistență medicală
The Cigna Group este o companie globală de servicii medicale și asigurări, care deservește persoane fizice, familii, angajatori, brokeri, furnizori de servicii medicale și beneficiari Medicare. Oferta sa include servicii medicale și stomatologice, produse farmaceutice, servicii de sănătate comportamentală, acoperiri suplimentare, planuri sponsorizate de angajatori, asigurări pentru persoane fizice și familii, Medicare și asigurări internaționale de sănătate în peste 200 de țări. Compania oferă, de asemenea, servicii digitale pentru membri prin myCigna, inclusiv servicii medicale la distanță și gestionarea solicitărilor de despăgubire, prin produse furnizate de subsidiare operaționale și afiliați regionali.
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Locurile de muncă ale companiei

Senior Enrollment and Billing Supervisor

Lead Evernorth’s healthcare billing and accounts receivable teams, with responsibility for invoicing accuracy and collections. Oversee staff development, escalations, and billing modernization initiatives.

USStatele Unite ale Americii
62.400 $ – 104.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăSpecialist în facturare

Descriere

  • Lead and develop Billing Analysts and Billing Representatives through supervision, coaching, and guidance.
  • Set performance expectations and establish accountability measures.
  • Hold discussions on coaching, performance, and career development.
  • Build employee engagement, teamwork, and a culture of continuous improvement.
  • Oversee onboarding and training for new employees.
  • Ensure the team understands billing systems, procedures, and client requirements.
  • Assess skill gaps and put development plans in place.
  • Arrange cross-training to support flexible operations and business continuity.
  • Keep training resources, job aids, and standard operating procedures current.
  • Prepare the workforce for new products, systems, and billing modernization work.
  • Ensure invoices are accurate and issued on time.
  • Track accounts receivable aging, collection results, and unpaid balances.
  • Address billing discrepancies and payment application problems.
  • Handle escalated client concerns and operational issues.
  • Contribute to departmental financial and operational objectives.
  • Track accounts receivable, invoice accuracy, collections, escalations, productivity, service, training, and readiness measures.
  • Provide leadership with operational and financial reports.
  • Surface risks and trends, and identify improvement opportunities.
  • Advance operational efficiency and service quality initiatives.
  • Help implement new systems, tools, and workflows.
  • Guide adoption and workforce readiness for billing modernization and transformation initiatives.
  • Work with Operations, Client Services, Finance, Eligibility, Claims, and Implementation teams.

Cerințe

  • Background in billing, accounts receivable, revenue operations, healthcare administration, or a related operational field.
  • Previous experience supervising, leading, or serving as a team lead.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Experience using operational metrics and preparing reports.
  • Strong communication and stakeholder management skills.
  • Healthcare payer, enrollment, eligibility, billing, or revenue cycle experience is preferred.
  • Experience guiding organizational change or system implementations is preferred.
  • Experience developing, coaching, and training employees is preferred.
  • For remote work, a home cable broadband or fiber optic connection with speeds of at least 10 Mbps download and 5 Mbps upload.

Beneficii

  • Eligible to participate in an annual bonus plan.
  • Medical coverage.
  • Vision coverage.
  • Dental coverage.
  • Well-being and behavioral health programs.
  • 401(k) plan.
  • Company-paid life insurance.
  • Tuition reimbursement.
  • At least 18 days of paid time off each year.
  • Paid holidays.
  • Leaves of absence.
  • Remote work arrangement.
  • Home internet must use cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload.

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