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E.ON
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E.ON is a major European energy company serving both households and businesses. Its work spans electricity and gas generation, distribution, and retail supply, alongside energy-related services and customer solutions. The company also invests in renewable generation and decarbonization technologies as it supports the ongoing energy transition, offering opportunities across energy, business-to-consumer, and business-to-business operations.
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Senior IT Area Leader, Customer Care and Service Tribe

Lead technology strategy, architecture, engineering delivery, governance, and teams for E.ON’s Customer Care and Service Tribe in Czech operations. Shape scalable systems supporting customer activation, service, billing, payments, and issue resolution.

CZCzechiaHybridFull-timeSeniorEnglish RequiredCustomer Support
ITSMSDLC

Description

  • Define and own the Tribe’s technology strategy in line with enterprise IT strategy and architecture principles
  • Ensure product-team solutions meet architectural standards, security policies, and non-functional requirements
  • Oversee system architecture and technical design across products, platforms, and integrations
  • Set engineering standards, development practices, and quality expectations across product teams
  • Track engineering productivity, delivery health, and system stability
  • Coordinate technology dependencies across product teams, other Tribes, and platform or shared-service teams
  • Shape organizational design and team structures to strengthen Tribe effectiveness
  • Work with the Tribe Lead to turn business strategy and product vision into scalable technology solutions
  • Develop people and capabilities while allocating engineering talent
  • Foster an engineering culture centered on ownership, collaboration, learning, and continuous improvement
  • Own accountability for operational health, system stability, and sustainability
  • Share best practices that advance engineering maturity across the organization
  • Co-own the Tribe technology backlog and support prioritization and planning
  • Manage and optimize the Tribe IT budget in partnership with controlling
  • Maintain compliance with architecture and governance processes, including decision and approval boards
  • Lead the technology landscape for the Customer Care and Service Tribe, spanning customer activation, service delivery, customer care, billing, payments, and issue resolution

Requirements

  • Deep expertise in modern software engineering, system architecture, and technology platforms
  • Experience defining and advancing technology vision in line with enterprise architecture and business objectives
  • Ability to guide technical decisions while ensuring scalability and security
  • Knowledge of engineering standards, development practices, and DevOps methods
  • Understanding of complex technology landscapes and dependencies across systems, platforms, and teams
  • Ability to align Tribe-level solutions with enterprise architecture
  • Knowledge of reliability, performance, resilience, data protection, security requirements, and regulatory constraints
  • Experience converting business objectives and product vision into viable, scalable technology solutions
  • Experience developing engineering talent through mentoring and knowledge sharing
  • Sound decision-making in complex, rapidly changing technology environments
  • IT Architecture
  • Enterprise Architecture
  • Systems Integration
  • Software Development Lifecycle (SDLC)
  • IT Delivery Management
  • DevOps
  • IT Service Management (ITSM)
  • Incident & Availability Management (SLA/SLO)
  • Data & AI Architecture
  • Project & Delivery Management
  • Agile at Scale
  • People Leadership

Benefits

  • CZK 21,620 credited annually to a personal benefits account for culture, experiences, holidays, dental care, or a Multisport card
  • Performance-based bonus tied to agreed objectives and performance evaluation
  • Access to the uLékaře medical service and a company psychologist
  • Five weeks of vacation plus additional leave based on length of service
  • Paid leave for personal and family occasions beyond statutory Labour Code provisions
  • Additional leave for unpaid blood donation
  • Two paid days annually for volunteering
  • Contribution toward a pension scheme or long-term investment product (DIP)
  • Meal allowance of CZK 115 per working day
  • Standard 37.5-hour working week
  • Flexible working hours where the role permits
  • Home working options where possible
  • Discounted mobile tariffs for employees and their family members
  • Financial contribution of CZK 80,040 for parents returning from maternity or parental leave
  • Up to CZK 20,000 additional annual credit in the personal benefits account for colleagues with disabilities

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