Bank of America is a global financial institution operating across banking, finance, and fintech. Its services include personal banking, small-business support, wealth management, investment services, and access to capital markets for individuals, businesses, and institutions. The company also focuses on responsible growth through sustainable finance, diversity initiatives, and community development programs.
Bilingual Spanish Relationship Banker — Jamaica, NY
Serve Jamaica-area clients at Bank of America financial centers by explaining banking services and handling transactions. Understand clients’ priorities and connect them with financial solutions.
Description
- Welcome clients and guide them through transactions using mobile and online banking, ATMs, and other self-service options.
- Process cash transactions accurately and efficiently.
- Discuss clients’ financial and life priorities in depth.
- Match clients with solutions aligned with their financial goals.
- Uphold the bank’s risk culture and operational standards.
- Build client relationships and address their financial needs.
- Comply with established procedures, guidelines, laws, and regulations.
- Expand business knowledge and professional connections by working with small business, lending, and investment specialists.
- Coordinate financial center traffic, appointments, and outbound calls.
- Deliver a strong client experience.
- Handle cash-related duties.
Requirements
- Fluency in Spanish and English is required.
- Bring enthusiasm, self-motivation, a strong work ethic, and a results focus.
- Collaborate effectively and build strong relationships.
- Show commitment and drive to improve clients’ financial well-being.
- Identify solutions for new and existing clients based on their needs.
- Communicate confidently and effectively with clients.
- Learn and adapt to new information and technology platforms.
- Help clients use self-service options, including ATMs, online banking, and mobile banking.
- Apply critical thinking and problem-solving skills.
- Follow established procedures and guidelines and comply with applicable laws and regulations.
- Manage time and workload efficiently.
- Be available to work weekends and/or extended hours.
- Be able to travel to any financial center within a reasonable distance.
- Have a high school diploma, GED, secondary school qualification, or equivalent.
- Preferred: experience in financial services and familiarity with financial products and solutions.
- Preferred: one year of successful sales experience in a salary-plus-incentive role with individual sales goals.
- Preferred: six months of cash-handling experience.
- Preferred: bachelor’s degree or business-related associate degree.
Benefits
- Industry-leading benefits.
- Paid time off.
- Employee resources and support.
- Benefits eligibility.