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Frontier Airlines
Frontier Airlines
5,001 – 10,000 Employees
H1B Visa SponsorLogisticsTransportTravel
Frontier Airlines is a U.S.-based commercial airline focused on low-cost travel. It operates scheduled flights across domestic and select international routes, with online booking and trip management, customer support, and travel tools for passengers. The airline’s offerings include its FRONTIER Miles frequent-flyer program, paid options such as bags and seat selection, and products including Discount Den and the GoWild Pass, alongside co-branded credit card offers. Frontier also promotes cost-conscious fares and sustainability initiatives.
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Senior Director of Airport Customer Service Operations

Lead Frontier Airlines’ airport customer service and station operations, with responsibility for teams, safety, baggage handling and on-time performance. Oversee budgets, regulatory coordination and leadership development.

USUnited StatesCOColorado
$151,824 – $201,520 / year
HybridFull-timeSeniorEnglish RequiredCustomer Support

Description

  • Lead station management, customer experience and airport operations teams.
  • Direct training, team building, leadership development, counseling and communication.
  • Set goals and plans, manage budgets and schedules, provide feedback, hire staff and shape the airport operations vision.
  • Prepare leaders for roles with broader responsibilities.
  • Maintain communication with direct reports, managers, individual contributors and other departments.
  • Resolve operational issues proactively and improve business processes.
  • Promote technology adoption and more effective work processes.
  • Coordinate with the Director of Security and work with the TSA and FAA to maintain regulatory compliance.
  • Set performance measures, report results and recognize strong performance.
  • Guide teams on policies, procedures and work instructions.
  • Hold teams accountable for safety, employee satisfaction, customer service, operational quality and financial results.
  • Oversee on-time performance, safety, baggage handling and other operating measures.
  • Help manage approved annual budgets, with emphasis on payroll.
  • Represent Frontier Airlines to government and regulatory agencies, airport authorities and vendors.
  • Help other departments with planning, training and policies.
  • Contribute to Frontier’s shift toward operational excellence.
  • Interpret and implement Airport Customer Service policies, approving exceptions individually.
  • Supervise Directors, Regional Airport Customer Service leaders, the Denver Station Director and others as assigned.

Requirements

  • 10–15 years of supervisory or management experience in a comparable corporate setting.
  • Bachelor’s degree or equivalent work experience required.
  • Master’s degree preferred.
  • Department budget experience required.
  • Experience preparing large, multifunctional budgets.
  • Experience with labor relations and union avoidance plans.
  • Previous airline experience required.
  • Thorough knowledge of airport operations, including curbside, ticket counters and gates.
  • Ability to build workforce planning models to ensure appropriate staffing.
  • Strong planning and time management skills.
  • Strong verbal communication skills.
  • Strong team-building, communication and presentation skills.
  • Thorough understanding of airport station management responsibilities.
  • Skills in interpersonal communication, facilitation, leadership, delegation, prioritization, collaboration, critical thinking and problem-solving.
  • Ability to spot operational gaps or inefficiencies and develop workable solutions.
  • Proficiency with standard office equipment, including PCs, copiers, fax machines and printers.
  • Must pass pre-employment drug testing; a positive drug or alcohol test at a previous employer makes candidates ineligible.

Benefits

  • Medical, dental and vision coverage.
  • 401(k) retirement savings options.
  • Paid holidays, vacation and sick time.
  • Travel privileges on Frontier Airlines and participating partner airlines.
  • Buddy passes.
  • Travel-related discounts and employee discounts on selected products, services and vendors.
  • Hybrid schedule for eligible headquarters positions based in Denver, Colorado.
  • Business-casual dress options for eligible corporate and support positions.
  • Employee support programs and resources, including the HOPE League.

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