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Continental Finance Company
Continental Finance Company
51 – 200 Employees
H1B Visa SponsorFinanceFintechInsurance
Continental Finance Company is a financial services and fintech provider focused on credit card products, including Mastercard offerings under brands such as Build, Cerulean, FIT, Matrix, Reflex, Revel, Surge, Today, and Verve. The company supports cardholders with digital account management through its mobile app, financial education resources, zero liability protection, and identity protection services. Its work centers on helping customers manage credit and build stronger financial health through accessible products and ongoing account support.
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Senior Infrastructure Support Specialist

Support secure, reliable infrastructure across on-premises and cloud environments for a financial technology company serving credit-card consumers. The role covers enterprise networking, VPNs, and AWS networking.

USUnited StatesHybridFull-timeSeniorEnglish RequiredCustomer Support
AWSCloudFirewallsLinuxTCP/IP

Description

  • Install, configure, and maintain on-premises network equipment, including routers, switches, firewalls, and wireless access points.
  • Configure and maintain site-to-site and client VPNs, including SSL VPN and ZTNA for individual remote access.
  • Design network and subnet layouts to support capacity planning and future growth.
  • Maintain FTP/SFTP services and user accounts, including provisioning, permissions, and periodic access reviews.
  • Coordinate with the OS Support track on certificate management for network equipment.
  • Manage foundational AWS networking, including NACLs, security groups, and AWS-native firewall services.
  • Troubleshoot complex connectivity, performance, and routing issues across on-premises and cloud environments.
  • Monitor network health and performance with SNMP-based tools, resolving anomalies or escalating them as needed.
  • Join the on-call rotation to respond to after-hours outages and connectivity issues, including basic OS-level troubleshooting.
  • Maintain network documentation, including topology diagrams, configuration records, and runbooks.
  • Take part in audits and security reviews.
  • Support configuration management, change control, documentation standards, and ITIL continuous improvement.
  • Contribute to network upgrades, migrations, and technology implementation projects.
  • Perform routine maintenance in line with compliance and regulatory guidelines.
  • Carry out other duties as assigned.

Requirements

  • High school diploma or GED required; a BA or BS degree is preferred.
  • At least five years of experience in the information technology industry.
  • Hands-on experience configuring and maintaining routers, switches, firewalls, and wireless access points in a multi-vendor enterprise environment.
  • Experience configuring and maintaining site-to-site and client VPNs, including SSL VPN and Zero Trust Network Access (ZTNA) solutions.
  • Experience designing networks and subnets for capacity planning and scalable growth.
  • Experience maintaining FTP/SFTP services and associated user accounts.
  • Understanding of SNMP for network device monitoring.
  • Working knowledge of foundational AWS networking, including VPCs, NACLs, security groups, and AWS-native firewall services.
  • Solid understanding of TCP/IP, routing, subnetting, and structured network troubleshooting.
  • Foundational understanding of AWS.
  • Willingness and ability to participate in an on-call rotation.
  • Comfort with basic Windows and Linux troubleshooting.
  • Strong analytical and troubleshooting skills and the ability to collaborate across teams.
  • Ability to work to deadlines in a demanding environment.
  • Familiarity with configuration management and change control practices.
  • Ability to lift more than 50 pounds and sit for extended periods.
  • Certificate management experience, AWS Certified Cloud Practitioner or networking certifications, and familiarity with IT governance or compliance frameworks such as PCI DSS are advantages, not requirements.

Benefits

  • Competitive compensation and benefits.
  • Hybrid schedule with core office days Tuesday through Thursday and remote work on Monday and Friday.
  • Equal employment opportunity and a commitment to inclusion and diversity.
  • Business-casual work environment.
  • Minimal travel, with occasional overnight trips possible depending on company needs.

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