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Constructor
Constructor
201 – 500 Employees
Artificial IntelligenceeCommerceSaaS
Constructor is an AI-native, API-first SaaS company focused on product search and discovery for e-commerce. Its commerce reasoning engine supports search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery. The platform is designed for B2C and B2B retailers and integrates with existing technology stacks to help teams create more relevant shopping experiences. Constructor emphasizes transparent, explainable AI that gives merchandising teams greater control over discovery, personalization, and conversion optimization.
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Senior Customer Success Team Lead, Southern Europe

Lead Customer Success Managers across Southern Europe at Constructor, whose machine-learning platform powers product search and discovery for major retailers. Help enterprise customers improve adoption, ecommerce conversion, and revenue.

EUEuropean UnionRemoteFull-timeSeniorEnglish RequiredFrench RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage and develop Customer Success Managers across France, Spain, and Southern Europe.
  • Guide customers through successful launches and help them realize measurable value from Constructor’s product.
  • Build trusted relationships across enterprise organizations, from technical and product teams to senior executives.
  • Connect technical capabilities and performance data to business outcomes such as conversion, revenue, customer experience, and operational efficiency.
  • Create and refine scalable processes and best practices as the team grows.
  • Resolve complex customer issues and provide hands-on support when needed.
  • Support retailers using Constructor’s machine-learning search and discovery platform to improve business metrics such as revenue.

Requirements

  • French proficiency is essential; additional languages are a plus.
  • Based in EMEA, preferably Southern Europe.
  • At least three years of team leadership experience, including management of three or more direct reports.
  • At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
  • Experience building trusted relationships with technical teams, product leaders, Ecommerce Directors, VPs, and C-level executives.
  • Executive presence and confidence leading strategic customer discussions, including QBRs and EBRs.
  • Strong influencing and stakeholder management skills, including the ability to build momentum without formal authority.
  • Strong problem-solving skills, intellectual curiosity, and ability to learn quickly in a fast-moving, technically sophisticated environment.
  • Experience in ecommerce, digital commerce, search, product discovery, or a related area is highly valued.

Benefits

  • Competitive compensation package with stock options.
  • Fully remote work with flexibility to choose where you live.
  • Work-from-home stipend.
  • Apple laptop provided to new employees.
  • Annual training and development budget for every employee.
  • Parental leave for eligible employees.
  • Work with smart colleagues who support your growth and help you make a meaningful impact.

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