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Constructor
Constructor
201 – 500 कर्मचारी
SaaSई-कॉमर्सकृत्रिम बुद्धिमत्ता
Constructor एक AI-नेटिव, API-फर्स्ट SaaS कंपनी है, जो ई-कॉमर्स के लिए उत्पाद खोज और डिस्कवरी पर केंद्रित है। इसका कॉमर्स रीजनिंग इंजन सर्च, ऑटोसजेस्ट, व्यक्तिगत अनुशंसाएँ, AI शॉपिंग एजेंट, एट्रिब्यूट एनरिचमेंट, रिटेल मीडिया और विभिन्न चैनलों पर डिस्कवरी जैसी सुविधाओं को सक्षम बनाता है। यह प्लेटफ़ॉर्म B2C और B2B रिटेलरों के लिए बनाया गया है और मौजूदा टेक्नोलॉजी स्टैक्स के साथ एकीकृत होकर टीमों को अधिक प्रासंगिक खरीदारी अनुभव बनाने में मदद करता है। Constructor पारदर्शी और समझाने योग्य AI पर ज़ोर देता है, जिससे मर्चेंडाइजिंग टीमों को डिस्कवरी, निजीकरण और कन्वर्ज़न ऑप्टिमाइज़ेशन पर अधिक नियंत्रण मिलता है।
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कंपनी की नौकरियाँ

Senior Customer Success Team Lead, Southern Europe

Lead Customer Success Managers across Southern Europe at Constructor, whose machine-learning platform powers product search and discovery for major retailers. Help enterprise customers improve adoption, ecommerce conversion, and revenue.

EUयूरोपीय संघरिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीआवश्यक भाषा: फ़्रेंचग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Manage and develop Customer Success Managers across France, Spain, and Southern Europe.
  • Guide customers through successful launches and help them realize measurable value from Constructor’s product.
  • Build trusted relationships across enterprise organizations, from technical and product teams to senior executives.
  • Connect technical capabilities and performance data to business outcomes such as conversion, revenue, customer experience, and operational efficiency.
  • Create and refine scalable processes and best practices as the team grows.
  • Resolve complex customer issues and provide hands-on support when needed.
  • Support retailers using Constructor’s machine-learning search and discovery platform to improve business metrics such as revenue.

आवश्यकताएँ

  • French proficiency is essential; additional languages are a plus.
  • Based in EMEA, preferably Southern Europe.
  • At least three years of team leadership experience, including management of three or more direct reports.
  • At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
  • Experience building trusted relationships with technical teams, product leaders, Ecommerce Directors, VPs, and C-level executives.
  • Executive presence and confidence leading strategic customer discussions, including QBRs and EBRs.
  • Strong influencing and stakeholder management skills, including the ability to build momentum without formal authority.
  • Strong problem-solving skills, intellectual curiosity, and ability to learn quickly in a fast-moving, technically sophisticated environment.
  • Experience in ecommerce, digital commerce, search, product discovery, or a related area is highly valued.

लाभ

  • Competitive compensation package with stock options.
  • Fully remote work with flexibility to choose where you live.
  • Work-from-home stipend.
  • Apple laptop provided to new employees.
  • Annual training and development budget for every employee.
  • Parental leave for eligible employees.
  • Work with smart colleagues who support your growth and help you make a meaningful impact.

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