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Constructor
Constructor
201 – 500 Darbuotojai
Dirbtinis intelektasElektroninė prekybaSaaS
Constructor yra dirbtiniu intelektu grindžiama, API pirmiausia naudojanti SaaS įmonė, daugiausia dėmesio skirianti produktų paieškai ir atradimui elektroninėje prekyboje. Jos komercinio samprotavimo variklis palaiko paiešką, automatinius paieškos pasiūlymus, personalizuotas rekomendacijas, dirbtinio intelekto apsipirkimo agentus, atributų papildymą, mažmeninės prekybos mediją ir atradimą keliuose kanaluose. Platforma skirta B2C ir B2B mažmenininkams ir integruojama su esamais technologijų paketais, kad komandos galėtų kurti aktualesnes apsipirkimo patirtis. Constructor pabrėžia skaidrų ir paaiškinamą dirbtinį intelektą, suteikiantį prekybos komandoms daugiau kontrolės produktų atradimo, personalizavimo ir konversijų optimizavimo srityse.
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Senior Customer Success Team Lead, Southern Europe

Lead Customer Success Managers across Southern Europe at Constructor, whose machine-learning platform powers product search and discovery for major retailers. Help enterprise customers improve adoption, ecommerce conversion, and revenue.

EUEuropos SąjungaNuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: prancūzųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Manage and develop Customer Success Managers across France, Spain, and Southern Europe.
  • Guide customers through successful launches and help them realize measurable value from Constructor’s product.
  • Build trusted relationships across enterprise organizations, from technical and product teams to senior executives.
  • Connect technical capabilities and performance data to business outcomes such as conversion, revenue, customer experience, and operational efficiency.
  • Create and refine scalable processes and best practices as the team grows.
  • Resolve complex customer issues and provide hands-on support when needed.
  • Support retailers using Constructor’s machine-learning search and discovery platform to improve business metrics such as revenue.

Reikalavimai

  • French proficiency is essential; additional languages are a plus.
  • Based in EMEA, preferably Southern Europe.
  • At least three years of team leadership experience, including management of three or more direct reports.
  • At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
  • Experience building trusted relationships with technical teams, product leaders, Ecommerce Directors, VPs, and C-level executives.
  • Executive presence and confidence leading strategic customer discussions, including QBRs and EBRs.
  • Strong influencing and stakeholder management skills, including the ability to build momentum without formal authority.
  • Strong problem-solving skills, intellectual curiosity, and ability to learn quickly in a fast-moving, technically sophisticated environment.
  • Experience in ecommerce, digital commerce, search, product discovery, or a related area is highly valued.

Privalumai

  • Competitive compensation package with stock options.
  • Fully remote work with flexibility to choose where you live.
  • Work-from-home stipend.
  • Apple laptop provided to new employees.
  • Annual training and development budget for every employee.
  • Parental leave for eligible employees.
  • Work with smart colleagues who support your growth and help you make a meaningful impact.

Susiję darbai

Thynk.Cloud

Customer Success Manager, Europe (Remote)

Thynk.Cloud
51 – 200 Darbuotojai
KonsultavimasLogistikaSvetingumo sektorius
EUEuropos SąjungaNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųPrivaloma Kalba: ispanųPrivaloma Kalba: prancūzųKlientų sėkmėKlientų sėkmės vadybininkas

Guide Thynk.Cloud’s hospitality SaaS customers through adoption, retention, and value realization. Manage account health, customer feedback, and renewal readiness across Europe.

Atidaryti
Thynk.Cloud

Customer Success Manager, Europe (Remote) — Thynk.Cloud

Thynk.Cloud
51 – 200 Darbuotojai
KonsultavimasLogistikaSvetingumo sektorius
EUEuropos SąjungaNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųPrivaloma Kalba: ispanųPrivaloma Kalba: prancūzųKlientų sėkmėKlientų sėkmės vadybininkas

Guide Thynk.Cloud hospitality customers across Europe from product adoption through renewal readiness. Manage account health, customer feedback, training, and value realization.

Atidaryti