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Level Agency
Level Agency
51 – 200 Employees
B2BMarketingMedia
Level Agency is a Pittsburgh-based performance marketing agency that helps organizations turn advertising into measurable customer action. Its work spans performance media planning and buying, data-led strategy, content creation, and marketing automation for clients in education, e-commerce, B2B, and financial services. Teams use testing and analytics to improve return on ad spend, build market share, and strengthen customer loyalty, adapting campaigns as they learn what works.
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Senior CRM Specialist, Adobe Experience Cloud — Level Agency

Build and optimize Adobe Experience Cloud campaigns and customer journeys for Level Agency clients. Join the Martech & Analytics team at an AI-powered performance marketing agency.

CACanadaUSUnited States
$100,000 / year
RemoteFull-timeSeniorEnglish RequiredFrench RequiredCustomer SuccessCustomer Success Manager
CloudJavaScriptSQL

Description

  • Build, test, and launch email campaigns using Adobe Campaign and/or Adobe Journey Optimizer.
  • Turn briefs and journey maps into functional CRM implementations.
  • Set up audience targeting, personalization, and dynamic content.
  • Coordinate send calendars, schedules, dependencies, readiness checks, rendering, links, suppressions, and compliance.
  • Build and maintain cross-channel journeys spanning email, SMS, and push.
  • Test journey logic, timing, and audience entry and exit rules.
  • Review and fix campaigns, journeys, workflows, and data schemas while protecting live sends.
  • Identify ways to improve journey logic, segmentation, and program results.
  • Recommend architectural approaches to structural problems and data-quality issues.
  • Explain risks, expectations, and technical trade-offs to colleagues and client stakeholders.
  • Record implementations and fixes to support dependable handoffs.
  • Explore AI tools and share useful prompts, workflow improvements, and applications.
  • Support clients through Level Agency’s Martech & Analytics team.

Requirements

  • Practical production experience with Adobe Campaign Classic or Standard, Adobe Journey Optimizer, and/or Adobe Experience Platform.
  • Demonstrated ability to manage CRM work from start to finish with little supervision.
  • Skill in diagnosing and correcting existing CRM instance configurations.
  • A strong grasp of lifecycle marketing.
  • Good judgment when making independent decisions and knowing when to escalate.
  • Clear written and spoken communication.
  • Working knowledge of HTML and CSS for troubleshooting and customizing email templates.
  • Familiarity with email and SMS compliance rules.
  • A bachelor’s degree in Marketing, Information Systems, Computer Science, Business, or a related discipline, or four additional years of equivalent professional experience.
  • Five to eight years of hands-on CRM and lifecycle marketing experience, including substantial production work with Adobe Experience Cloud email and journey platforms.
  • Preferred experience with Salesforce Marketing Cloud, Microsoft Dynamics 365, Klaviyo, Braze, Adobe Experience Platform segments, schemas or audience activation, SQL, JavaScript, telecom or B2C subscription CRM, and agency or client-facing work.
  • Expected to be proficient in and regularly use AI tools such as ChatGPT, Midjourney, Claude, and Perplexity.
  • Must reside in the United States or Canada.
  • Visa sponsorship is unavailable.

Benefits

  • Work remotely from anywhere in the U.S. or Canada.
  • Monthly work-from-home allowance.
  • Summer Fridays.
  • Unlimited paid time off for U.S. employees.
  • Competitive vacation allowance in Canada.
  • Parental and family leave options.
  • Comprehensive health coverage.
  • Mental health resources.
  • Disability coverage paid by the company.
  • Life insurance paid by the company.
  • Employer retirement contributions through a U.S. 401(k) or Canadian RRSP match.
  • Quarterly performance evaluations.
  • Opportunities for career growth.
  • Occasional travel for company events and team work sessions.

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