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Level Agency
Level Agency
51 – 200 Darbuotojai
B2BRinkodaraŽiniasklaida
Level Agency is a Pittsburgh-based performance marketing agency that helps organizations turn advertising into measurable customer action. Its work spans performance media planning and buying, data-led strategy, content creation, and marketing automation for clients in education, e-commerce, B2B, and financial services. Teams use testing and analytics to improve return on ad spend, build market share, and strengthen customer loyalty, adapting campaigns as they learn what works.
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Darbai įmonėje

Senior CRM Specialist, Adobe Experience Cloud — Level Agency

Build and optimize Adobe Experience Cloud campaigns and customer journeys for Level Agency clients. Join the Martech & Analytics team at an AI-powered performance marketing agency.

CAKanadaUSJungtinės Valstijos
100 000 $ / metai
NuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: prancūzųKlientų sėkmėKlientų sėkmės vadybininkas
DebesijaJavaScriptSQL

Aprašymas

  • Build, test, and launch email campaigns using Adobe Campaign and/or Adobe Journey Optimizer.
  • Turn briefs and journey maps into functional CRM implementations.
  • Set up audience targeting, personalization, and dynamic content.
  • Coordinate send calendars, schedules, dependencies, readiness checks, rendering, links, suppressions, and compliance.
  • Build and maintain cross-channel journeys spanning email, SMS, and push.
  • Test journey logic, timing, and audience entry and exit rules.
  • Review and fix campaigns, journeys, workflows, and data schemas while protecting live sends.
  • Identify ways to improve journey logic, segmentation, and program results.
  • Recommend architectural approaches to structural problems and data-quality issues.
  • Explain risks, expectations, and technical trade-offs to colleagues and client stakeholders.
  • Record implementations and fixes to support dependable handoffs.
  • Explore AI tools and share useful prompts, workflow improvements, and applications.
  • Support clients through Level Agency’s Martech & Analytics team.

Reikalavimai

  • Practical production experience with Adobe Campaign Classic or Standard, Adobe Journey Optimizer, and/or Adobe Experience Platform.
  • Demonstrated ability to manage CRM work from start to finish with little supervision.
  • Skill in diagnosing and correcting existing CRM instance configurations.
  • A strong grasp of lifecycle marketing.
  • Good judgment when making independent decisions and knowing when to escalate.
  • Clear written and spoken communication.
  • Working knowledge of HTML and CSS for troubleshooting and customizing email templates.
  • Familiarity with email and SMS compliance rules.
  • A bachelor’s degree in Marketing, Information Systems, Computer Science, Business, or a related discipline, or four additional years of equivalent professional experience.
  • Five to eight years of hands-on CRM and lifecycle marketing experience, including substantial production work with Adobe Experience Cloud email and journey platforms.
  • Preferred experience with Salesforce Marketing Cloud, Microsoft Dynamics 365, Klaviyo, Braze, Adobe Experience Platform segments, schemas or audience activation, SQL, JavaScript, telecom or B2C subscription CRM, and agency or client-facing work.
  • Expected to be proficient in and regularly use AI tools such as ChatGPT, Midjourney, Claude, and Perplexity.
  • Must reside in the United States or Canada.
  • Visa sponsorship is unavailable.

Privalumai

  • Work remotely from anywhere in the U.S. or Canada.
  • Monthly work-from-home allowance.
  • Summer Fridays.
  • Unlimited paid time off for U.S. employees.
  • Competitive vacation allowance in Canada.
  • Parental and family leave options.
  • Comprehensive health coverage.
  • Mental health resources.
  • Disability coverage paid by the company.
  • Life insurance paid by the company.
  • Employer retirement contributions through a U.S. 401(k) or Canadian RRSP match.
  • Quarterly performance evaluations.
  • Opportunities for career growth.
  • Occasional travel for company events and team work sessions.

Susiję darbai

Hostaway

Senior Customer Success Manager, North America (Remote)

Hostaway
51 – 200 Darbuotojai
KonsultavimasLogistikaSvetingumo sektorius
USJungtinės ValstijosALAlabamaAZArizonaFLFloridaILIlinojusMAMasačusetsasMNMinesotaMOMisūrisNJNaujasis DžersisNCŠiaurės KarolinaSCPietų KarolinaTNTenesisTXTeksasasNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Guide North American property managers as they adopt Hostaway’s AI-powered vacation rental platform. Own onboarding, account health, renewals, retention, and customer education across SaaS accounts.

Atidaryti
Samsara

Customer Success Manager II, Scale Programs

Samsara
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasLogistikaStatybaSveikatos priežiūra
USJungtinės Valstijos
125 902 $ – 190 440 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas
IoT

Lead Samsara’s US Scale Customer Success team, shaping retention, renewals, expansion, and product adoption across a large customer portfolio. Build AI-enabled engagement programs and develop customer success managers.

Atidaryti
The Cigna Group

Senior Director of Client Success, MDLIVE

The Cigna Group
Farmacijos produktaiSveikatos draudimasSveikatos priežiūra
USJungtinės ValstijosFLFloridaMOMisūrisPAPensilvanijaTNTenesisTXTeksasasNuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Lead strategic client success for MDLIVE virtual healthcare, driving retention, renewals, and growth. Build executive relationships with clients while working remotely from designated U.S. states.

Atidaryti
TalkNY Therapy

Client Success Specialist, Afternoon Shift — TalkNY Therapy (Remote, New York)

TalkNY Therapy
51 – 200 Darbuotojai
B2CSveikatos priežiūra
USJungtinės ValstijosNYNiujorkas
24 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Coordinate teletherapy scheduling and support clients and therapists at TalkNY Therapy. Cover afternoon, evening, and weekend hours, handling calls, follow-ups, and urgent requests.

Atidaryti
SmartLab Learning

Remote Customer Success Manager, K–12 EdTech

SmartLab Learning
11 – 50 Darbuotojai
Švietimas
USJungtinės ValstijosILIlinojusMIMičiganas
65 000 $ – 85 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Guide U.S. K–12 schools through onboarding and adoption of SmartLab STEM programs, while managing renewals and account growth. Build educator relationships, track outcomes and usage, and support customer advocacy in a remote role.

Atidaryti
Hire Overseas

Internal Customer Success Manager

Hire Overseas
1 – 10 Darbuotojai
KonsultavimasLogistikaRinkodara
USJungtinės ValstijosCOKoloradasMAMasačusetsasMIMičiganasOHOhajasTXTeksasasUTJutaNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Manage client relationships and candidate placements for Hire Overseas, an offshore staffing platform. Build retention, repeat hiring, reviews, and referrals through responsive account support.

Atidaryti