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PGIM
PGIM
1,001 – 5,000 Employees
H1B Visa SponsorFinanceInvestment ManagementReal Estate
PGIM is the global asset management business of Prudential Financial, serving individual and institutional customers through investment management, asset management, and real estate services. With operations spanning the United States, Asia, Europe, and Latin America, PGIM brings financial expertise to helping clients grow and protect their wealth. Its hiring focus includes experienced professionals and early-career talent seeking purposeful work, professional development, and the opportunity to contribute to meaningful outcomes in finance and investment management. PGIM also emphasizes diversity and equal employment opportunity across its workforce.
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Senior Client Services Specialist at PGIM (Hybrid, Ireland)

Support PGIM’s Group Insurance clients as a senior client services specialist. Resolve billing, eligibility, claims, and benefits questions while helping improve service processes.

IEIrelandHybridFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Act as the primary contact for assigned clients and resolve their service inquiries
  • Lead on-camera conversations with clients and brokers
  • Use a consultative, customer-centered approach to understand and address service needs
  • Develop productive relationships with client representatives, producers, and brokers
  • Provide reliable, high-quality service in line with established processes and industry standards
  • Identify recurring issues and contribute insights to root-cause analysis and service improvements
  • Work with cross-functional teams to close process gaps
  • Contribute to process improvement initiatives through feedback, recommendations, and implementation support
  • Promote ongoing improvement and respond effectively to organizational change
  • Balance multiple priorities in a fast-moving, evolving work environment
  • Address questions related to billing, eligibility, disability claims, and voluntary benefits

Requirements

  • Three to five years of customer service or operations experience, preferably in Group Insurance
  • Strong knowledge of Group Insurance products, including Life, Voluntary Benefits, and Disability
  • Ability to resolve questions from brokers, clients, and distribution partners with limited guidance
  • Excellent time management, organization, and relationship-building abilities
  • Strong verbal and written communication skills at every organizational level
  • Demonstrated ability to engage positively and effectively with challenging customers
  • Flexibility to adjust to organizational needs
  • Ability to manage shifting priorities and drive work forward
  • Proven judgment in resolving complex issues and escalating them when appropriate
  • Willingness to work West Coast hours when required
  • Bachelor’s degree preferred; equivalent experience considered
  • Satisfactory references required for employment
  • Successful background check required for employment

Benefits

  • Health insurance through Laya and BUPA for eligible employees’ routine medical and hospital expenses
  • 23 days of fully paid annual leave
  • Pension plan with employee contributions of up to 8% of salary matched by PGIM Ireland up to 8%
  • Option to make voluntary pension contributions
  • Annual bonus programme
  • Tax-free Shop LK vouchers
  • Fully paid life assurance from the start date, providing beneficiaries a lump sum equal to four times salary
  • Education Assistance Programme reimbursement for eligible further education
  • Fully virtual position
  • Equal employment opportunity

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