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PGIM
PGIM
1,001 – 5,000 कर्मचारी
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PGIM, Prudential Financial का वैश्विक परिसंपत्ति प्रबंधन व्यवसाय है, जो निवेश प्रबंधन, परिसंपत्ति प्रबंधन और रियल एस्टेट सेवाओं के माध्यम से व्यक्तिगत और संस्थागत ग्राहकों को सेवाएँ प्रदान करता है। संयुक्त राज्य अमेरिका, एशिया, यूरोप और लैटिन अमेरिका में अपने संचालन के साथ, PGIM ग्राहकों को अपनी संपत्ति बढ़ाने और सुरक्षित रखने में मदद करने के लिए वित्तीय विशेषज्ञता उपलब्ध कराता है। इसकी भर्ती का ध्यान ऐसे अनुभवी पेशेवरों और करियर की शुरुआत करने वाली प्रतिभाओं पर है, जो उद्देश्यपूर्ण कार्य, पेशेवर विकास और वित्त तथा निवेश प्रबंधन में सार्थक परिणामों में योगदान देने का अवसर तलाशते हैं। PGIM अपने कार्यबल में विविधता और समान रोजगार अवसर पर भी जोर देता है।
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कंपनी की नौकरियाँ

Senior Client Services Specialist at PGIM (Hybrid, Ireland)

Support PGIM’s Group Insurance clients as a senior client services specialist. Resolve billing, eligibility, claims, and benefits questions while helping improve service processes.

IEआयरलैंडहाइब्रिडपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक संबंध सेवाएँग्राहक सेवा प्रतिनिधि

विवरण

  • Act as the primary contact for assigned clients and resolve their service inquiries
  • Lead on-camera conversations with clients and brokers
  • Use a consultative, customer-centered approach to understand and address service needs
  • Develop productive relationships with client representatives, producers, and brokers
  • Provide reliable, high-quality service in line with established processes and industry standards
  • Identify recurring issues and contribute insights to root-cause analysis and service improvements
  • Work with cross-functional teams to close process gaps
  • Contribute to process improvement initiatives through feedback, recommendations, and implementation support
  • Promote ongoing improvement and respond effectively to organizational change
  • Balance multiple priorities in a fast-moving, evolving work environment
  • Address questions related to billing, eligibility, disability claims, and voluntary benefits

आवश्यकताएँ

  • Three to five years of customer service or operations experience, preferably in Group Insurance
  • Strong knowledge of Group Insurance products, including Life, Voluntary Benefits, and Disability
  • Ability to resolve questions from brokers, clients, and distribution partners with limited guidance
  • Excellent time management, organization, and relationship-building abilities
  • Strong verbal and written communication skills at every organizational level
  • Demonstrated ability to engage positively and effectively with challenging customers
  • Flexibility to adjust to organizational needs
  • Ability to manage shifting priorities and drive work forward
  • Proven judgment in resolving complex issues and escalating them when appropriate
  • Willingness to work West Coast hours when required
  • Bachelor’s degree preferred; equivalent experience considered
  • Satisfactory references required for employment
  • Successful background check required for employment

लाभ

  • Health insurance through Laya and BUPA for eligible employees’ routine medical and hospital expenses
  • 23 days of fully paid annual leave
  • Pension plan with employee contributions of up to 8% of salary matched by PGIM Ireland up to 8%
  • Option to make voluntary pension contributions
  • Annual bonus programme
  • Tax-free Shop LK vouchers
  • Fully paid life assurance from the start date, providing beneficiaries a lump sum equal to four times salary
  • Education Assistance Programme reimbursement for eligible further education
  • Fully virtual position
  • Equal employment opportunity

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