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PGIM
PGIM
1.001 – 5.000 Angajați
Sponsor pentru viza H1BFinanțeImobiliareManagementul investițiilor
PGIM este divizia globală de administrare a activelor a Prudential Financial, deservind clienți individuali și instituționali prin servicii de gestionare a investițiilor, administrare a activelor și servicii imobiliare. Cu operațiuni în Statele Unite, Asia, Europa și America Latină, PGIM își pune expertiza financiară în slujba clienților pentru a-i ajuta să își dezvolte și să își protejeze averea. Recrutarea se concentrează pe profesioniști cu experiență și talente aflate la început de carieră, care caută o muncă cu scop, dezvoltare profesională și oportunitatea de a contribui la rezultate semnificative în domeniul financiar și al gestionării investițiilor. PGIM pune, de asemenea, accent pe diversitate și egalitatea de șanse în ocuparea unui loc de muncă în cadrul întregii sale forțe de muncă.
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Locurile de muncă ale companiei

Senior Client Services Specialist at PGIM (Hybrid, Ireland)

Support PGIM’s Group Insurance clients as a senior client services specialist. Resolve billing, eligibility, claims, and benefits questions while helping improve service processes.

IEIrlandaHibridNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Act as the primary contact for assigned clients and resolve their service inquiries
  • Lead on-camera conversations with clients and brokers
  • Use a consultative, customer-centered approach to understand and address service needs
  • Develop productive relationships with client representatives, producers, and brokers
  • Provide reliable, high-quality service in line with established processes and industry standards
  • Identify recurring issues and contribute insights to root-cause analysis and service improvements
  • Work with cross-functional teams to close process gaps
  • Contribute to process improvement initiatives through feedback, recommendations, and implementation support
  • Promote ongoing improvement and respond effectively to organizational change
  • Balance multiple priorities in a fast-moving, evolving work environment
  • Address questions related to billing, eligibility, disability claims, and voluntary benefits

Cerințe

  • Three to five years of customer service or operations experience, preferably in Group Insurance
  • Strong knowledge of Group Insurance products, including Life, Voluntary Benefits, and Disability
  • Ability to resolve questions from brokers, clients, and distribution partners with limited guidance
  • Excellent time management, organization, and relationship-building abilities
  • Strong verbal and written communication skills at every organizational level
  • Demonstrated ability to engage positively and effectively with challenging customers
  • Flexibility to adjust to organizational needs
  • Ability to manage shifting priorities and drive work forward
  • Proven judgment in resolving complex issues and escalating them when appropriate
  • Willingness to work West Coast hours when required
  • Bachelor’s degree preferred; equivalent experience considered
  • Satisfactory references required for employment
  • Successful background check required for employment

Beneficii

  • Health insurance through Laya and BUPA for eligible employees’ routine medical and hospital expenses
  • 23 days of fully paid annual leave
  • Pension plan with employee contributions of up to 8% of salary matched by PGIM Ireland up to 8%
  • Option to make voluntary pension contributions
  • Annual bonus programme
  • Tax-free Shop LK vouchers
  • Fully paid life assurance from the start date, providing beneficiaries a lump sum equal to four times salary
  • Education Assistance Programme reimbursement for eligible further education
  • Fully virtual position
  • Equal employment opportunity

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