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Ferno
Ferno
201 – 500 Employees
HealthcareHealthcare InsuranceManufacturing
Ferno develops equipment for emergency medical services, with a focus on moving and securing patients during transport. Its product range includes stretcher systems, oxygen regulators, and pediatric restraints for ambulance services and healthcare providers. Founded in 1955, the company has more than 65 years of experience in patient handling and immobilization.
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Medical Device Field Service Representative

Install and service medical equipment at healthcare facilities throughout an assigned territory. The role also provides technical support, user training, and service records.

USUnited StatesWAWashingtonRemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredGeneralRepresentative

Description

  • Install and test medical devices at customer sites to company standards.
  • Carry out preventive maintenance, calibration, and equipment safety checks.
  • Diagnose faults and repair devices promptly and accurately.
  • Support healthcare professionals with on-site and remote technical assistance.
  • Teach clinical staff and other users to operate and maintain equipment.
  • Record service work, equipment logs, and compliance details accurately.
  • Follow applicable regulations, safety standards, and company policies, including FDA and ISO requirements.
  • Coordinate territory visits, respond to service requests, and arrange third-party support when needed.
  • Keep service tools, parts, and equipment inventory up to date.
  • Work with engineering, sales, and customer support to strengthen customer satisfaction.
  • Spot potential service contract renewals, equipment upgrades, and product improvements.

Requirements

  • An associate or bachelor's degree in biomedical engineering, electronics, electrical engineering, or a related discipline is preferred.
  • Two to five years of experience in field service, medical device support, or a related technical position.
  • A comparable mix of education and practical technical experience may be accepted.
  • Solid knowledge of electronics, mechanical systems, and medical equipment.
  • Ability to interpret technical manuals, schematics, and diagrams.
  • Skill using diagnostic equipment and troubleshooting methods.
  • Familiarity with medical device regulations is an advantage.
  • Strong customer service and communication abilities.
  • Sound problem-solving and critical thinking skills.
  • Able to work independently with limited oversight.
  • Good time management and organizational skills.
  • Able to adapt to a fast-moving, field-based role.
  • Available for frequent travel within the assigned territory, potentially 75% or more.
  • Comfortable working in clinical environments such as hospitals and laboratories.
  • Able to lift and move equipment, typically weighing up to 50 pounds.
  • Current driver's license and a clean driving record.
  • May need to join on-call or after-hours support rotations.
  • CBET certification or similar is preferred.
  • Experience with equipment such as beds, stretchers, patient monitors, or diagnostic devices is preferred.
  • Knowledge of networking and IT systems used with medical devices is preferred.

Benefits

  • Performance-based bonuses or other incentives.
  • Company vehicle or reimbursement for travel expenses.
  • Health, dental, and vision coverage.
  • Retirement savings plan, such as a 401(k).
  • Paid leave and holidays.
  • Ongoing training and career development opportunities.

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