Computacenter
Computacenter
Computacenter is a technology and services provider that helps large corporate and public sector organisations modernise their operations. Its work spans technology sourcing, professional services and managed services, including solutions designed to strengthen productivity and security. The company builds long-term client relationships and incorporates sustainability and social responsibility into how it delivers technology services.

Senior 3rd Line Analyst – Virtualisation and Workplace Technologies, Nottingham Onsite

Computacenter is seeking a senior 3rd Line Analyst to support enterprise virtualisation and workplace technology services onsite in Nottingham. The role covers complex escalations, root-cause analysis, service improvement and project delivery.

Description

  • Deliver third-line support for enterprise virtualisation and workplace technology services
  • Serve as the senior technical escalation point for complex incidents and problems
  • Lead root-cause investigations and continuous service improvement initiatives
  • Contribute to service transition and project delivery activities
  • Work with customers, vendors and managed service providers to achieve effective outcomes
  • Create and maintain technical documentation, procedures and knowledge articles
  • Take part in major incident response and on-call support when required

Requirements

  • Hold current UK Government Security Clearance (SC), or be eligible and willing to complete the required check
  • Demonstrated experience supporting enterprise-scale Virtual Desktop Infrastructure (VDI), End User Computing (EUC) and virtualisation platforms
  • Practical experience with VMware Horizon View or Horizon 8
  • Practical experience with Citrix Virtual Apps and Desktops (CVAD)
  • Experience using Citrix Provisioning Services (PVS)
  • Experience using Citrix Machine Creation Services (MCS)
  • Experience with FSLogix
  • Experience with Microsoft Remote Desktop Services (RDS)
  • Experience supporting Windows 10/11 Enterprise
  • Experience with Microsoft Endpoint Management
  • Experience with User Environment Management (UEM)
  • Experience with App-V and Ivanti AppSense
  • Experience with VMware vSphere and VMware Cloud technologies
  • Experience with Microsoft Hyper-V
  • Experience with Citrix Hypervisor
  • Ability to script and automate tasks with PowerShell
  • Knowledge of disaster recovery and business continuity solutions
  • Experience with ServiceNow and ITIL-based service management
  • Background supporting large-scale enterprise IT environments
  • Excellent problem-solving and technical troubleshooting capability
  • Strong customer-facing communication and stakeholder management skills
  • Experience coordinating with multiple suppliers, managed service providers and third-party partners
  • Ability to communicate clearly with technical and non-technical audiences
  • Experience preparing operational and management-level reports
  • Omnissa Certified Engineer (OCE-H) certification is essential
  • Citrix Certified Professional – Virtualisation (CCP-V) certification is essential

Benefits

  • Guaranteed interview opportunity for candidates who opt in and meet the minimum criteria under the Disability Confident Committed employer programme
  • Reasonable adjustments are available throughout the recruitment process
  • An inclusive recruitment process designed to remove barriers
  • A supportive and forward-thinking working environment

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