H&R Block
H&R Block
H&R Block is a U.S.-based financial services company focused on tax preparation, accounting, and related consumer and small-business solutions. Founded in 1955, the company combines retail tax offices, franchise operations, and digital platforms to support tax filing and tax professionals, along with services such as small-business bookkeeping and payroll, refund advances, and prepaid cards. Its work spans finance, business-to-consumer, and business-to-business services, with teams supporting both in-person and online customer experiences.

Seasonal Virtual Tax Specialist – Missouri Remote

Provide chat-based tax guidance to H&R Block DIY clients during the seasonal tax period. Help customers use digital tax tools while researching federal and state tax laws.

Description

  • Respond to client tax questions through chat and authorized digital support channels
  • Guide clients through H&R Block’s online tax preparation tools
  • Deliver clear, supportive assistance to do-it-yourself tax clients
  • Research federal and state tax laws to provide accurate, up-to-date guidance
  • Use proprietary systems and reference materials to support clients
  • Work with teammates to exchange insights, resolve issues, and improve the client experience
  • Refer complex tax matters to advanced support teams when needed
  • Handle multiple conversations, applications, and knowledge resources in a fast-paced virtual setting
  • Take on new challenges and learning opportunities throughout tax season

Requirements

  • Demonstrated tax knowledge gained through tax preparation, tax education, or tax support experience
  • Professional customer service experience
  • Successful completion of required H&R Block Tax Knowledge Assessments
  • A quiet, dedicated workspace with reliable internet access
  • Ability to work from an approved secure remote location that meets company security and privacy standards
  • Excellent written and verbal communication skills
  • Strong attention to detail with a commitment to accuracy
  • Strong research and problem-solving abilities
  • Ability to use multiple applications and technology tools at the same time
  • Ability to work independently in a virtual setting while staying connected with the team
  • Preferred: Experience preparing individual income tax returns
  • Preferred: Experience in contact centers, chat support, or digital service environments
  • Preferred: Experience with a retail tax office, tax firm, financial services organization, or tax-related support role
  • Preferred: Enrolled Agent, CPA, attorney, AFSP participant, or another tax credential

Benefits

  • Competitive pay
  • Medical and prescription drug coverage for eligible associates and dependents
  • H&R Block Retirement Savings Plan (401(k) Plan)
  • Employee Assistance Program
  • Virtual fitness center programs
  • Associate discount program
  • Business Travel Accident Insurance
  • Associate Tax Prep benefit
  • Tax training with real-world tax scenarios
  • Potential pathways to future tax-focused roles at H&R Block
  • Seasonal remote work from an approved secure workspace

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