H&R Block अमेरिका स्थित एक वित्तीय सेवा कंपनी है, जो कर तैयारी, लेखांकन और उपभोक्ताओं तथा छोटे व्यवसायों के लिए संबंधित समाधानों पर केंद्रित है। 1955 में स्थापित यह कंपनी कर दाखिल करने और कर पेशेवरों की सहायता के लिए खुदरा कर कार्यालयों, फ्रैंचाइज़ संचालन और डिजिटल प्लेटफ़ॉर्म को एक साथ लाती है। इसके अतिरिक्त, यह छोटे व्यवसायों के लिए बहीखाता और पेरोल सेवाएँ, रिफंड अग्रिम तथा प्रीपेड कार्ड जैसी सेवाएँ भी प्रदान करती है। इसका कार्य वित्त, व्यवसाय-से-उपभोक्ता और व्यवसाय-से-व्यवसाय सेवाओं तक फैला है, जिसमें टीमें व्यक्तिगत और ऑनलाइन ग्राहक अनुभवों का समर्थन करती हैं।
Seasonal Virtual Tax Specialist – Missouri Remote
Provide chat-based tax guidance to H&R Block DIY clients during the seasonal tax period. Help customers use digital tax tools while researching federal and state tax laws.
विवरण
- Respond to client tax questions through chat and authorized digital support channels
- Guide clients through H&R Block’s online tax preparation tools
- Deliver clear, supportive assistance to do-it-yourself tax clients
- Research federal and state tax laws to provide accurate, up-to-date guidance
- Use proprietary systems and reference materials to support clients
- Work with teammates to exchange insights, resolve issues, and improve the client experience
- Refer complex tax matters to advanced support teams when needed
- Handle multiple conversations, applications, and knowledge resources in a fast-paced virtual setting
- Take on new challenges and learning opportunities throughout tax season
आवश्यकताएँ
- Demonstrated tax knowledge gained through tax preparation, tax education, or tax support experience
- Professional customer service experience
- Successful completion of required H&R Block Tax Knowledge Assessments
- A quiet, dedicated workspace with reliable internet access
- Ability to work from an approved secure remote location that meets company security and privacy standards
- Excellent written and verbal communication skills
- Strong attention to detail with a commitment to accuracy
- Strong research and problem-solving abilities
- Ability to use multiple applications and technology tools at the same time
- Ability to work independently in a virtual setting while staying connected with the team
- Preferred: Experience preparing individual income tax returns
- Preferred: Experience in contact centers, chat support, or digital service environments
- Preferred: Experience with a retail tax office, tax firm, financial services organization, or tax-related support role
- Preferred: Enrolled Agent, CPA, attorney, AFSP participant, or another tax credential
लाभ
- Competitive pay
- Medical and prescription drug coverage for eligible associates and dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- Virtual fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Tax training with real-world tax scenarios
- Potential pathways to future tax-focused roles at H&R Block
- Seasonal remote work from an approved secure workspace