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Five Star Solutions
Five Star Solutions
1,001 – 5,000 Employees
HealthcareInsuranceTravel
Five Star Solutions provides outsourced customer experience and contact center services for organizations that need scalable, secure support operations. Its teams combine experienced customer service agents with CX technology and intelligent automation to deliver customer care, technical support, dispatch, data entry, business continuity, and AI-enabled self-service. The company supports clients across healthcare, fintech, retail, travel, government, and insurance, with onshore, nearshore, and offshore delivery models and workflows designed for regulated environments, including SOC 2-, PCI-, and HIPAA-aligned operations.
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Remote Patient Billing Representative

Process patient payments, payment plans, insurance updates, and healthcare claims remotely. Deliver clear, empathetic billing support using EMR and billing systems.

USUnited StatesALAlabamaFLFloridaIDIdahoIAIowaKSKansasLALouisianaMIMichiganMSMississippiMOMissouriNENebraskaNVNevadaNCNorth CarolinaNDNorth DakotaOHOhioOKOklahomaPAPennsylvaniaSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVAVirginiaWVWest VirginiaWIWisconsinWYWyoming
$15 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredBilling Specialist

Description

  • Process patient payments by phone in line with financial responsibility policies
  • Set up and maintain patient payment plans
  • Keep transactions, documentation, and data accurate and complete
  • Explain claim notes, account balances, and billing outcomes to patients
  • Verify, review, and update insurance details
  • Update insurance records in the EMR and resubmit pending or corrected claims
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials
  • Spot billing discrepancies and work with internal teams to resolve them
  • Review account histories to identify the causes of billing or payment concerns
  • Recommend next steps and resolutions consistent with policy
  • Work with billing systems, EMR platforms, tools, and knowledge resources
  • Use multiple systems at once while assisting patients
  • Follow assigned schedules and remain available during scheduled hours
  • Complete client-required training and take part in further and cross-training
  • Follow HIPAA and all confidentiality, documentation, privacy, and security requirements
  • Provide professional, accountable, empathetic, patient-focused service

Requirements

  • Customer service or call center experience is required
  • Healthcare billing, insurance, or claims experience is strongly preferred
  • Payment processing or financial transaction experience is preferred
  • High school diploma or GED is required
  • Technical proficiency with EMR systems and standard computer applications
  • Ability to work independently in a remote or virtual setting
  • Fluency in spoken and written English, including reading and comprehension
  • Background check required as allowed by applicable law
  • Strong verbal and written communication skills
  • Analytical problem-solving skills and close attention to detail
  • Sound understanding of healthcare billing and insurance concepts
  • Ability to explain complex billing information clearly in patient-friendly terms
  • Comfort using multiple systems and tools at the same time
  • Organized, self-directed, and collaborative approach to work
  • Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Missouri, Mississippi, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits

  • Starting pay is $15 per hour, with a $1 per hour differential for night and weekend shifts
  • Paid training, typically two weeks, Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time
  • Full-time schedule of 40 hours per week
  • Eligible for benefits beginning on the first day of the month after 60 days

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