LogoFresh Jobs Ahead
Five Star Solutions
Five Star Solutions
1001 – 5000 Zaposleni
PotovanjaZavarovanjeZdravstveno varstvo
Five Star Solutions zagotavlja zunanje izvajanje storitev na področju uporabniške izkušnje in kontaktnih centrov za organizacije, ki potrebujejo prilagodljive in varne podporne operacije. Njene ekipe združujejo izkušene agente za podporo strankam s tehnologijami za uporabniško izkušnjo in inteligentno avtomatizacijo ter tako zagotavljajo skrb za stranke, tehnično podporo, dispečerstvo, vnos podatkov, neprekinjeno poslovanje in samopostrežne storitve, podprte z umetno inteligenco. Podjetje podpira stranke v zdravstvu, fintechu, maloprodaji, potovanjih, javni upravi in zavarovalništvu, pri čemer uporablja onshore, nearshore in offshore modele izvajanja storitev ter delovne tokove, zasnovane za regulirana okolja, vključno z operacijami, usklajenimi s standardi SOC 2, PCI in HIPAA.
LinkedIn
Delovna mesta v podjetju

Remote Patient Billing Representative

Process patient payments, payment plans, insurance updates, and healthcare claims remotely. Deliver clear, empathetic billing support using EMR and billing systems.

USZdružene države AmerikeALAlabamaFLFloridaIDIdahoIAIowaKSKansasLALouisianaMIMichiganMSMisisipiMOMisuriNENebraskaNVNevadaNCSeverna KarolinaNDSeverna DakotaOHOhioOKOklahomaPAPensilvanijaSCJužna KarolinaSDJužna DakotaTNTennesseeTXTeksasUTUtahVAVirginijaWVZahodna VirginijaWIWisconsinWYWyoming
15 $ / ura
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaSpecialist za izstavljanje računov

Opis

  • Process patient payments by phone in line with financial responsibility policies
  • Set up and maintain patient payment plans
  • Keep transactions, documentation, and data accurate and complete
  • Explain claim notes, account balances, and billing outcomes to patients
  • Verify, review, and update insurance details
  • Update insurance records in the EMR and resubmit pending or corrected claims
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials
  • Spot billing discrepancies and work with internal teams to resolve them
  • Review account histories to identify the causes of billing or payment concerns
  • Recommend next steps and resolutions consistent with policy
  • Work with billing systems, EMR platforms, tools, and knowledge resources
  • Use multiple systems at once while assisting patients
  • Follow assigned schedules and remain available during scheduled hours
  • Complete client-required training and take part in further and cross-training
  • Follow HIPAA and all confidentiality, documentation, privacy, and security requirements
  • Provide professional, accountable, empathetic, patient-focused service

Zahteve

  • Customer service or call center experience is required
  • Healthcare billing, insurance, or claims experience is strongly preferred
  • Payment processing or financial transaction experience is preferred
  • High school diploma or GED is required
  • Technical proficiency with EMR systems and standard computer applications
  • Ability to work independently in a remote or virtual setting
  • Fluency in spoken and written English, including reading and comprehension
  • Background check required as allowed by applicable law
  • Strong verbal and written communication skills
  • Analytical problem-solving skills and close attention to detail
  • Sound understanding of healthcare billing and insurance concepts
  • Ability to explain complex billing information clearly in patient-friendly terms
  • Comfort using multiple systems and tools at the same time
  • Organized, self-directed, and collaborative approach to work
  • Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Missouri, Mississippi, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Ugodnosti

  • Starting pay is $15 per hour, with a $1 per hour differential for night and weekend shifts
  • Paid training, typically two weeks, Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time
  • Full-time schedule of 40 hours per week
  • Eligible for benefits beginning on the first day of the month after 60 days

Sorodna delovna mesta