LogoFresh Jobs Ahead
Outsourcey
Outsourcey
201 – 500 Employees
B2BeCommerceIT outsourcing
Outsourcey is a remote staffing agency that connects businesses with skilled offshore professionals across areas including B2B, eCommerce, and IT outsourcing. Its flexible staffing model helps startups and larger companies build teams for changing project needs without long-term contracts or setup fees. By handling the sourcing and connection process, Outsourcey supports organizations seeking to extend their capabilities, manage operating costs, and scale work more efficiently.
LinkedIn
Company Jobs

Remote Medical Receptionist

Handle patient calls and dental appointment scheduling remotely, providing courteous, HIPAA-compliant support to Outsourcey’s Philippines-based BPO teams.

USUnited StatesRemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredGeneralMedical Receptionist

Description

  • Handle incoming calls with prompt, courteous professionalism.
  • Book dental appointments for new patients.
  • Help callers arrange urgent or emergency dental visits.
  • Assess appointment urgency against office guidelines and refer concerning symptoms to the dental team.
  • Share approved information about office hours, location, directions, and appointment availability.
  • Answer general questions about dental services using approved office information.
  • Help callers inquire about cleanings, consultations, cosmetic dentistry, and other available services.
  • Gather and accurately enter new patient contact details and basic appointment information.
  • Maintain appointment calendars and book patients based on office availability.
  • Confirm appointment dates, times, and relevant scheduling instructions with patients.
  • Change or cancel appointments at patients’ request.
  • Send appointment confirmations and reminders when applicable.
  • Keep patient scheduling records accurate in the practice management system.
  • Coordinate with office staff on emergency appointment requests and scheduling issues.
  • Route calls or take messages when callers need help from dental office personnel.
  • Protect patient confidentiality and comply with HIPAA guidelines.
  • Provide callers with a welcoming and professional experience.
  • Handle other inbound calls and scheduling duties as needed.

Requirements

  • Up to two years of experience in customer service, appointment scheduling, medical or dental reception, or a similar role.
  • Experience answering calls for a dental or medical office is preferred.
  • Excellent spoken and written English skills.
  • Friendly, professional, patient-focused phone manner.
  • Strong appointment scheduling and calendar management experience.
  • Familiarity with dental practice management or scheduling software is a plus.
  • Ability to answer general business questions accurately and professionally.
  • Strong organization and attention to detail.
  • Ability to efficiently manage multiple calls and appointment requests.
  • Basic knowledge of dental services and terminology is preferred.
  • Ability to calmly handle urgent patient requests and follow established escalation procedures.
  • Understanding of patient confidentiality and HIPAA requirements.
  • Strong computer skills and ability to learn new scheduling systems.
  • Dependable, patient, organized, and comfortable working independently.

Benefits

  • Competitive salary.
  • Opportunity to help shape the HR function of a rapidly growing BPO.
  • Work closely with industry leaders who have successfully scaled BPOs.
  • Career growth and development opportunities.

Related Jobs

H

Investigator II, Health Insurance Fraud

Horizon Connect @ Wall BCBSNJ
HealthcareHealthcare Insurance
USUnited StatesCTConnecticutNJNew JerseyNYNew YorkPAPennsylvania
$63,000 – $84,420 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredGeneralInvestigator

Investigate suspected health insurance fraud, including claims and Federal Employee Program eligibility cases, for Horizon Blue Cross Blue Shield of New Jersey. Build case records, coordinate with law enforcement and stakeholders, and support legal proceedings.

Open