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Outsourcey
Outsourcey
201 – 500 Zaposleni
B2BE-trgovinaZunanje izvajanje IT
Outsourcey je agencija za zaposlovanje na daljavo, ki podjetja povezuje z usposobljenimi strokovnjaki iz tujine na področjih, kot so B2B, e-trgovina in IT-zunanje izvajanje. Njen prilagodljiv model zaposlovanja pomaga zagonskim in večjim podjetjem graditi ekipe glede na spreminjajoče se potrebe projektov, brez dolgoročnih pogodb ali stroškov vzpostavitve. Outsourcey z vodenjem postopka iskanja in povezovanja podpira organizacije, ki želijo razširiti svoje zmogljivosti, upravljati operativne stroške in učinkoviteje povečevati obseg dela.
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Delovna mesta v podjetju

Remote Medical Receptionist

Handle patient calls and dental appointment scheduling remotely, providing courteous, HIPAA-compliant support to Outsourcey’s Philippines-based BPO teams.

USZdružene države AmerikeNa daljavoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaSplošnoZdravstveni receptor

Opis

  • Handle incoming calls with prompt, courteous professionalism.
  • Book dental appointments for new patients.
  • Help callers arrange urgent or emergency dental visits.
  • Assess appointment urgency against office guidelines and refer concerning symptoms to the dental team.
  • Share approved information about office hours, location, directions, and appointment availability.
  • Answer general questions about dental services using approved office information.
  • Help callers inquire about cleanings, consultations, cosmetic dentistry, and other available services.
  • Gather and accurately enter new patient contact details and basic appointment information.
  • Maintain appointment calendars and book patients based on office availability.
  • Confirm appointment dates, times, and relevant scheduling instructions with patients.
  • Change or cancel appointments at patients’ request.
  • Send appointment confirmations and reminders when applicable.
  • Keep patient scheduling records accurate in the practice management system.
  • Coordinate with office staff on emergency appointment requests and scheduling issues.
  • Route calls or take messages when callers need help from dental office personnel.
  • Protect patient confidentiality and comply with HIPAA guidelines.
  • Provide callers with a welcoming and professional experience.
  • Handle other inbound calls and scheduling duties as needed.

Zahteve

  • Up to two years of experience in customer service, appointment scheduling, medical or dental reception, or a similar role.
  • Experience answering calls for a dental or medical office is preferred.
  • Excellent spoken and written English skills.
  • Friendly, professional, patient-focused phone manner.
  • Strong appointment scheduling and calendar management experience.
  • Familiarity with dental practice management or scheduling software is a plus.
  • Ability to answer general business questions accurately and professionally.
  • Strong organization and attention to detail.
  • Ability to efficiently manage multiple calls and appointment requests.
  • Basic knowledge of dental services and terminology is preferred.
  • Ability to calmly handle urgent patient requests and follow established escalation procedures.
  • Understanding of patient confidentiality and HIPAA requirements.
  • Strong computer skills and ability to learn new scheduling systems.
  • Dependable, patient, organized, and comfortable working independently.

Ugodnosti

  • Competitive salary.
  • Opportunity to help shape the HR function of a rapidly growing BPO.
  • Work closely with industry leaders who have successfully scaled BPOs.
  • Career growth and development opportunities.

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