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LifeStance Health
LifeStance Health
5,001 – 10,000 Employees
H1B Visa SponsorConsultingHealthcareInsurance
LifeStance Health provides mental health care through both in-person and telehealth appointments. Its network includes licensed psychiatrists, psychologists, therapists, and other clinicians who support people experiencing conditions such as anxiety, depression, and ADHD. Services include therapy, psychiatric evaluations, medication management, and psychological testing, with care plans tailored to individual needs. LifeStance Health operates across numerous states and accepts a broad range of insurance plans.
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Remote Billing Solutions Coordinator

Support patients and care teams with billing, insurance, and account questions at LifeStance Health. Handle payments, insurance records, and revenue cycle issues through remote phone and digital channels.

USUnited States
$20 / hour
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredBilling CoordinatorGeneral

Description

  • Address patient eligibility, benefits, billing, and collections questions through revenue cycle and billing support.
  • Deliver timely, courteous service to patients, vendors, health plans, and clinic staff.
  • Manage revenue cycle inquiries through calls, email, voicemail, fax, and the patient portal.
  • Coordinate with clinics and patients to keep account information current.
  • Process patient payment requests.
  • Maintain accurate patient insurance and portal records.
  • Prepare daily, weekly, and monthly reports to support leadership.
  • Respond to patient questions and concerns about accounts and clinic locations.
  • Work with patients and providers to resolve account issues and explain next steps.
  • Flag potential revenue cycle problems for review by the department or leadership.
  • Check billing transactions for accuracy and help resolve payment posting issues.

Requirements

  • High school diploma or GED required; a bachelor’s degree is preferred.
  • At least two years of call center experience.
  • Healthcare revenue cycle experience is strongly preferred.
  • Experience with electronic health record systems, call center software, and phone systems.
  • Proficiency with computers, Microsoft Office, internet, and email.
  • Strong understanding of major in-network and out-of-network health insurers.
  • Knowledge of medical terminology.
  • Professional handling of confidential and sensitive patient information.
  • Strong attention to detail and ability to multitask and prioritize in a fast-paced setting.
  • Fluent typing ability.
  • Excellent interpersonal skills and a professional, empathetic, compassionate approach to patient interactions.
  • Must be legally authorized to work in the United States.
  • Demonstrated awareness, inclusivity, sensitivity, and humility, with experience serving people across diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other cultural dimensions.
  • Ability to sit, stand, bend, talk, hear, walk, and lift or move objects weighing up to 25 pounds.
  • Ability to see at close and far distances, perceive color, peripheral vision and depth, and adjust focus.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Accidental death and dismemberment insurance
  • Short- and long-term disability insurance
  • Life insurance
  • 401(k) retirement savings plan with employer match
  • Paid parental leave
  • Paid time off
  • Holiday pay
  • Employee assistance program
  • Potential quarterly bonuses

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