MyTalent.io is a virtual assistant agency serving businesses in the German-speaking region. The company connects organizations with international virtual assistants who provide administrative support, content creation, customer service, and marketing assistance. Its flexible model is designed to help businesses expand operational capacity and manage costs, while also guiding prospective virtual assistants through specialization, registration, and developing their professional online presence.
Remote E-Commerce Customer Support Specialist (English)
Provide English-language support for e-commerce questions about orders, products, and shipping, and interview customers after purchase. Document and evaluate findings from a six-week US market test supporting potential expansion decisions.
Description
- Handle incoming English-language customer emails about orders, products, and shipping
- Conduct post-purchase phone interviews to understand customers’ buying decisions
- Record each customer interaction accurately and clearly
- Work with the team to review and assess interview findings
- Contribute to a US market test that will inform potential expansion decisions
Requirements
- Excellent written and spoken English
- Good German for communicating with the team
- Experience in phone-based support, consultation, interviewing, or research
- Availability for set weekly hours that overlap with US business hours
- Able to work independently and reliably
- Willing to commit to a defined six-week project
Benefits
- Hourly pay
- Flexible scheduling within a fixed weekly time window
- A well-scoped six-week project without a long-term commitment
- An opportunity to influence the decision on potential US expansion