LogoFresh Jobs Ahead
Clear Star
Clear Star
1 – 10 Employees
ConsultingGovernmentHR Tech
Clear Star is a consulting firm that helps government organizations improve how they operate and build more effective teams. Its work focuses on leadership culture, high-performance team development, and organizational transformation, using coaching, workshops, and agile methods to help clients develop the capabilities and confidence to adapt to changing demands. The company’s hiring context spans consulting, government, and HR technology.
LinkedIn
Company Jobs

Remote Client Service Manager

Lead remote client support teams for a background and medical screening technology company. Manage performance, coach service advocates, and improve compliant client service delivery.

USUnited StatesALAlabamaCACaliforniaCOColoradoFLFloridaILIllinoisKYKentuckyLALouisianaMNMinnesotaMOMissouriMTMontanaNVNevadaNJNew JerseyNYNew YorkNCNorth CarolinaOHOhioPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasVAVirginia
$60,000 – $65,000 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredManager
Swift

Description

  • Lead and develop Client Service Advocates and Team Leads
  • Improve team performance across productivity, attendance, quality, and customer experience
  • Hold regular one-to-ones, set objectives, and provide coaching
  • Promote continuous learning and professional development
  • Use accountability, recognition, and feedback to motivate team members
  • Maintain a customer-focused service approach and resolve issues efficiently
  • Create and improve client service policies, procedures, and standards
  • Work with cross-functional teams and leadership to address client needs and improve services
  • Monitor client service KPIs, including response time, customer satisfaction, and first-touch resolution
  • Produce performance reports and feedback loops to identify trends and improvement opportunities
  • Use Domo or similar platforms to track team performance and guide operational decisions
  • Build effective working relationships with operations, account management, and leadership

Requirements

  • Two to five years of experience managing or supervising customer service teams
  • At least two years of Level II client support or technical support experience with a commercial application
  • Proven ability to lead, coach, and develop teams in a remote or distributed setting
  • Strong analytical and data-driven approach
  • Experience using Domo or similar data visualization and performance tracking platforms
  • Proficiency with Microsoft Office Suite
  • Experience with CRM and ticketing tools such as Salesforce, Zendesk, or equivalent platforms
  • Excellent written and verbal communication and interpersonal skills
  • Strong problem-solving ability, including conflict management and resolution
  • Highly organized, with effective time management and the ability to manage competing priorities independently
  • Ability to learn and apply new software tools and systems quickly with minimal supervision
  • Reliable, secure high-speed internet connection; cable or fiber service with 75 Mbps download and 10 Mbps upload preferred
  • Dedicated home office that is free from noise and distractions, with a reliable wireless or wired Ethernet connection
  • Valid physical address required; PO Boxes are not supported
  • Ability and willingness to communicate and collaborate with teammates through chat and webcam
  • H-1B visa sponsorship is not available for this role

Benefits

  • Paid healthcare premiums
  • Paid life insurance premiums
  • Low-cost dental insurance
  • Low-cost vision insurance
  • Company-paid basic life insurance
  • Company-paid short-term disability policy
  • Employee assistance program
  • 401(k) matching up to 4%
  • Paid time off
  • Nine company-paid holidays
  • Two additional paid days off for volunteer activities
  • Learning and development opportunities
  • Employee referral program

Related Jobs