Republic Services
Republic Services
Republic Services provides environmental solutions for residential and business customers, with work spanning recycling, waste management, sustainability, and related logistics services. Its operations include solid waste and hazardous waste treatment, dumpster rental, and emergency response, supported by a large team focused on helping communities and organizations manage materials responsibly and maintain cleaner, safer environments.

Remote Call Center Customer Service Representative

Provide remote customer support for escalated service, sales, billing, and retention inquiries. Assist Republic Services customers with waste, recycling, and environmental service needs.

Description

  • Provide third-tier support for escalated customer service calls
  • Manage inbound calls and email requests while placing outbound calls to resolve complex issues
  • Address inbound sales inquiries and prepare quotes for prospective customers
  • Calculate and process service changes for existing customers
  • Manage retention requests and explain available pricing and service options
  • Act as a key customer-issue resource for colleagues
  • Resolve escalations related to service changes, billing, and equipment
  • Return calls, emails, and faxes while communicating resolutions clearly
  • Document customer interactions and maintain accurate company system records
  • Enter service and route information for billing and route scheduling
  • Meet established quality, productivity, and efficiency standards
  • Complete additional job-related responsibilities as assigned

Requirements

  • At least two years of experience in customer service or a high-volume sales setting
  • Experience handling inbound sales inquiries, upselling, and closing new business
  • Background in the waste or service industry
  • Experience collaborating in a team environment
  • Availability for any 40-hour workweek scheduled between 7:30 a.m. and 7:00 p.m. PST, Monday through Friday
  • Ability to work from home with a hard-wired internet connection and a distraction-free workspace
  • Internet service with 100 ms or lower ping/latency, 50 Mbps download speed, 10 Mbps upload speed, and 0% packet loss
  • Mobile hotspots, tethering, and satellite internet service are not permitted
  • Availability to appear on video during internal meetings and training

Benefits

  • Paid training
  • Company-provided equipment
  • Comprehensive medical coverage
  • Dental insurance plans
  • Vision coverage
  • Health care and dependent care spending accounts
  • Short- and long-term disability coverage
  • Life insurance
  • Accidental death and dismemberment insurance
  • Employee and Family Assistance Program
  • Employee discount programs
  • 401(k) plan with a generous company match
  • Employee Stock Purchase Plan
  • Paid time off
  • Paid Christmas Day and New Year's Day holidays
  • Work-from-home arrangement

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