Fiserv
Fiserv
Fiserv develops financial services technology for individuals, businesses, financial institutions, credit unions, enterprises, and public-sector organizations. Its products support digital banking, payment processing, commerce, and integrated payment capabilities that help fintech and software providers offer and monetize financial services. The company also works with small and diverse businesses through corporate responsibility initiatives.

Relationship Manager, Payments – Fiserv (Remote, United Kingdom)

Manage strategic client relationships for Fiserv, a global fintech and payments company. Grow portfolio value, increase solution adoption, and support lasting client success.

Description

  • Develop trusted relationships with key client contacts, including senior executives
  • Run recurring client meetings, account reviews, and in-person engagements
  • Generate commercial opportunities through consultative solution selling, product adoption, and portfolio growth
  • Review portfolio results to identify trends, assess risk, and recommend next steps
  • Address service issues early and coordinate appropriate internal assistance
  • Collaborate with Pricing, Risk, Credit, AML, Operations, and Sales stakeholders
  • Help onboard new corporate clients and manage relationships throughout the client lifecycle
  • Keep account plans, activity records, and client intelligence accurate and current

Requirements

  • Professional experience managing relationships in card payments, merchant acquiring, or financial services
  • Working knowledge of interchange, scheme fees, merchant pricing, and payment economics
  • Understanding of chargebacks, disputes, and card-scheme procedures
  • Ability to manage a portfolio independently, set priorities, and make well-reasoned commercial decisions
  • Strong communication, stakeholder management, and problem-solving abilities, including influence with senior decision-makers
  • Experience working with payment gateways, ecommerce platforms, and technical integrations
  • Experience supporting strategic or enterprise clients in the payments sector
  • Consultative sales experience with a track record of finding growth opportunities within client portfolios
  • Ability to interpret performance metrics and convert findings into practical recommendations

Benefits

  • Paid leave, including Unlimited Recharge & Refuel for eligible associates
  • Confidential counselling through the Employee Assistance Program
  • Competitive compensation
  • Employee Stock Purchase Plan
  • Living Proof recognition program with points redeemable for rewards
  • Medical, dental, life, and insurance coverage options
  • Well-being support through the Fuel Your Life program
  • Access to training, professional development, and certification programs
  • Opportunities for internal career movement
  • Employee Resource Groups
  • A diverse and inclusive workplace culture

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