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State of Florida
State of Florida
EducationGovernmentHealthcare
The State of Florida is the state government responsible for administering public services and coordinating programs across Florida. Its departments and agencies work across government, education, healthcare, environmental protection, transportation, and public safety. With employment opportunities spanning numerous public-sector functions, the State of Florida hires people who support the delivery and management of services for communities throughout the state.
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Regulatory Specialist III – Tallahassee, Florida (Onsite)

Manage complex nursing licensure applications for the Florida Department of Health. Provide regulatory determinations, applicant support, customer service, and Board of Nursing training.

USUnited StatesFLFlorida
$42,561 – $43,000 / year
On-siteFull-timeMiddleSeniorEnglish RequiredCompliance

Description

  • Guide applicants through complex health care licensure applications by providing information, direction, and assistance.
  • Carry out professional, regulatory, and administrative responsibilities for the Board of Nursing.
  • Support calls handled by the Board of Nursing mini-call center.
  • Advise customers on required actions and procedures and supply requested information.
  • Record call interactions in the LEIDS Contact History field.
  • Maintain records and notify processing units about customer requests.
  • Take appropriate licensing action and document decisions in electronic systems.
  • Recognize matters requiring immediate attention and escalate them appropriately.
  • Research licensing information in LEIDS, Axiom Pro, NURSYS, and Pearson.
  • Direct calls to the appropriate department or processing unit.
  • Handle Live Chat inquiries and transfer them when needed.
  • Address complex phone and email questions about applications, renewals, and continuing education standards.
  • Monitor the Board’s shared email inbox and respond within established internal deadlines.
  • Communicate with licensees and continuing education provider applicants about education requirements and licensure status.
  • Act as the subject matter expert for complex licensure determinations.
  • Evaluate statutory interpretations, accreditation compliance, active practice reviews, and unusual applicant circumstances.
  • Approve or escalate applications under Chapters 456 and 464 of the Florida Statutes and applicable Board rules.
  • Recommend courses of action to leadership on complex regulatory issues.
  • Create and maintain training materials, including desk guides and PowerPoint presentations.
  • Attend monthly training team meetings and help develop the annual training plan.
  • Deliver group training and provide guidance to preceptors.
  • Receive, process, and route applications, mail, and facsimiles to the correct processing unit.
  • Prepare transmittal forms for applications and fees.
  • Stamp envelopes and fold or mail correspondence as needed.
  • Process Retired Volunteer Nurse applications and verify required statutes and supporting documents.
  • Send approval letters and retain copies in practitioner licensure files.
  • Complete other assigned duties.

Requirements

  • Must work on-site to perform the role’s duties and responsibilities effectively.
  • Ability to compile, organize, and analyze data.
  • Ability to investigate, evaluate, and resolve complaints.
  • Ability to interpret and apply Florida statutes, rules, policies, and procedures governing professional licensing, regulation, and consumer protection.
  • Ability to provide consultative support to others.
  • Ability to plan, organize, and coordinate work activities.
  • Effective communication skills.
  • Ability to build and maintain productive working relationships.
  • Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
  • Successful completion of a security background check and/or drug screening is required.
  • Participation in direct deposit is required.
  • Must complete Form I-9; employment eligibility will be verified through E-Verify.
  • Ability to learn and communicate effectively in spoken and written English.
  • May need to perform emergency duties before, during, or after normal work hours or days.
  • Male applicants born on or after October 1, 1962, must be registered with the Selective Services System or hold a Letter of Registration Exemption.

Benefits

  • Annual and sick leave.
  • Nine paid holidays plus one Personal Holiday each year.
  • State Group Insurance options, including health, life, dental, vision, and other supplemental coverage.
  • Retirement plan options with employer contributions.
  • Flexible Spending Accounts.
  • Tuition waivers.
  • Veterans’ Preference.
  • The VALOR program waives initial licensing and application fees for military veterans applying for a health care professional license within 60 months of an honorable discharge.

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