State of Florida Florida bo‘ylab davlat xizmatlarini boshqarish va dasturlarni muvofiqlashtirish uchun mas’ul bo‘lgan shtat hukumatidir. Uning departamentlari va agentliklari davlat boshqaruvi, ta’lim, sog‘liqni saqlash, atrof-muhitni muhofaza qilish, transport va jamoat xavfsizligi sohalarida faoliyat yuritadi. Davlat sektorining ko‘plab yo‘nalishlarini qamrab oluvchi ish imkoniyatlari bilan State of Florida shtatdagi jamoalarga xizmatlarni yetkazib berish va boshqarishni qo‘llab-quvvatlaydigan xodimlarni ishga qabul qiladi.
Regulatory Specialist III – Tallahassee, Florida (Onsite)
Manage complex nursing licensure applications for the Florida Department of Health. Provide regulatory determinations, applicant support, customer service, and Board of Nursing training.
Tavsif
- Guide applicants through complex health care licensure applications by providing information, direction, and assistance.
- Carry out professional, regulatory, and administrative responsibilities for the Board of Nursing.
- Support calls handled by the Board of Nursing mini-call center.
- Advise customers on required actions and procedures and supply requested information.
- Record call interactions in the LEIDS Contact History field.
- Maintain records and notify processing units about customer requests.
- Take appropriate licensing action and document decisions in electronic systems.
- Recognize matters requiring immediate attention and escalate them appropriately.
- Research licensing information in LEIDS, Axiom Pro, NURSYS, and Pearson.
- Direct calls to the appropriate department or processing unit.
- Handle Live Chat inquiries and transfer them when needed.
- Address complex phone and email questions about applications, renewals, and continuing education standards.
- Monitor the Board’s shared email inbox and respond within established internal deadlines.
- Communicate with licensees and continuing education provider applicants about education requirements and licensure status.
- Act as the subject matter expert for complex licensure determinations.
- Evaluate statutory interpretations, accreditation compliance, active practice reviews, and unusual applicant circumstances.
- Approve or escalate applications under Chapters 456 and 464 of the Florida Statutes and applicable Board rules.
- Recommend courses of action to leadership on complex regulatory issues.
- Create and maintain training materials, including desk guides and PowerPoint presentations.
- Attend monthly training team meetings and help develop the annual training plan.
- Deliver group training and provide guidance to preceptors.
- Receive, process, and route applications, mail, and facsimiles to the correct processing unit.
- Prepare transmittal forms for applications and fees.
- Stamp envelopes and fold or mail correspondence as needed.
- Process Retired Volunteer Nurse applications and verify required statutes and supporting documents.
- Send approval letters and retain copies in practitioner licensure files.
- Complete other assigned duties.
Talablar
- Must work on-site to perform the role’s duties and responsibilities effectively.
- Ability to compile, organize, and analyze data.
- Ability to investigate, evaluate, and resolve complaints.
- Ability to interpret and apply Florida statutes, rules, policies, and procedures governing professional licensing, regulation, and consumer protection.
- Ability to provide consultative support to others.
- Ability to plan, organize, and coordinate work activities.
- Effective communication skills.
- Ability to build and maintain productive working relationships.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Successful completion of a security background check and/or drug screening is required.
- Participation in direct deposit is required.
- Must complete Form I-9; employment eligibility will be verified through E-Verify.
- Ability to learn and communicate effectively in spoken and written English.
- May need to perform emergency duties before, during, or after normal work hours or days.
- Male applicants born on or after October 1, 1962, must be registered with the Selective Services System or hold a Letter of Registration Exemption.
Imtiyozlar
- Annual and sick leave.
- Nine paid holidays plus one Personal Holiday each year.
- State Group Insurance options, including health, life, dental, vision, and other supplemental coverage.
- Retirement plan options with employer contributions.
- Flexible Spending Accounts.
- Tuition waivers.
- Veterans’ Preference.
- The VALOR program waives initial licensing and application fees for military veterans applying for a health care professional license within 60 months of an honorable discharge.