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PNC is a diversified financial services and banking company with career opportunities spanning roles across its organization. Its workplace approach emphasizes inclusion, accessibility, diversity, and community involvement, with recruiting pathways for students, graduates, and veterans. PNC also highlights its commitment to equal opportunity and compliance with employment laws, making its careers relevant to candidates seeking a large financial-services employer with a broad range of professional possibilities.
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PNC Business Banking Customer Service Representative – Pittsburgh Hybrid

Support PNC business banking customers by handling 50–60 calls per day and resolving account, technology, deposit, lending, and credit card questions.

USUnited StatesPAPennsylvania
$33,750 – $67,500 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Support PNC business customers through the Care Center.
  • Handle 50–60 inbound phone calls each day.
  • Resolve client concerns, provide technology support, and answer general questions about business and consumer accounts during the first interaction.
  • Assist customers with deposit, lending, and credit card products.
  • Carry out specialized customer service activities and initiatives.
  • Support a complex portfolio of products and services for sophisticated clients.
  • Address customer issues through multiple service channels.
  • Apply the CARES service model with customers and service partners.
  • Receive, investigate, and answer questions about products, services, and account issues.
  • Recommend suitable solutions and address complex or recurring problems.
  • Engage with senior contacts within customer organizations when necessary.
  • Promote strong customer satisfaction while maintaining a consistent focus on quality.
  • Record customer interactions and complete service requests to reduce customer effort.
  • Evaluate and manage risk in line with PNC’s Enterprise Risk Management Framework.

Requirements

  • At least one year of related experience is typically required.
  • Current experience in a PNC Care Center is required.
  • Must be available for varied shifts between 8:00 AM and 9:00 PM EST Monday through Friday, including weekends.
  • Must have a dedicated, confidential workspace with a closable door.
  • Must use high-speed internet with a direct wired connection to a cable or fiber modem and router.
  • Internet service must provide at least 20 Mbps download and upload speeds.
  • Wireless, DSL, satellite, dial-up, cellular, microwave, and Broadband Powerline connections are not permitted or supported.
  • No college degree, high school diploma, or GED is required; related experience or product knowledge is required.
  • A comparable combination of education, job-specific certifications, and experience, including military service, may substitute for a degree.
  • No certifications are required.
  • No licenses are required.
  • No required or preferred language assessments apply.
  • Applicants must not require employment visa sponsorship; PNC does not participate in STEM OPT for this position.

Benefits

  • Medical and prescription drug coverage with a Health Savings Account option.
  • Dental and vision coverage choices.
  • Life insurance for employees and eligible spouses or children.
  • Short- and long-term disability coverage.
  • 401(k) plan with a PNC matching contribution.
  • Pension plan.
  • Employee stock purchase plan.
  • Dependent care reimbursement account.
  • Backup child and elder care.
  • Reimbursement for adoption, surrogacy, and doula services.
  • Educational assistance, including full payment for select programs.
  • Wellness program offering substantial resources and financial incentives.
  • Maternity and/or parental leave.
  • Up to 11 paid holidays annually.
  • Nine occasional absence days each year, unless the law requires otherwise.
  • 15 to 25 vacation days annually, based on career level and years of service.

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